Inventory management can have a direct effect on waiting line activity T or F So

Question

Inventory management can have a direct effect on waiting line activity T or F

Sometimes hiring part time employees for seasonal or temp work is a problems because you must compensate them more for unskilled work. T or F

The customer who leaves a line and doesn't provide feedback is the most dangerous kind of customer. Firms can use this data from this type of customer or greatly improve their customer service approach. T or F

The psychology of waiting lines is the theory that customers accept the idea of lines and are generally passive. T or F

Supply chain management concepts should not be used as a model for how to operate a service operation. T or F

Limiting the services, or standardizing them can sometimes provide a lower waiting line variability. T or F

Changing the design of a waiting room decor, in an effort to reduce boredom and monotony for customers, is an example of waiting line diversions. T or F

The 'strategic service vision' refers to problems that need to be medidated when a firm considers a new service. T or F

When performing a SWOT analysis on an industry, one can utilize this to determine the health, strategic vision, and competitive advantage of a firm or service. T or F

An example of influencing the customer is to make scheduled visits available or requiring appointments for a given service.T or F

Often times, in the case of services the front & back office can be in different locations. T or F

Explanation / Answer

Inventory management can have a direct effect on waiting line activity

True, because if there aren’t products available on time due to inventory management, the waiting line activity will increase

Sometimes hiring part time employees for seasonal or temp work is a problems because you must compensate them more for unskilled work.

False, you are compensating them to cover the demand of customers

The customer who leaves a line and doesn't provide feedback is the most dangerous kind of customer. Firms can use this data from this type of customer or greatly improve their customer service approach.

True, but it is hard to find out the reason why the customer left the line

The psychology of waiting lines is the theory that customers accept the idea of lines and are generally passive.

True

Supply chain management concepts should not be used as a model for how to operate a service operation.

False, it can be used to operate a service operation due to its principles

Limiting the services, or standardizing them can sometimes provide a lower waiting line variability.

True, because the line will be less variable

Changing the design of a waiting room decor, in an effort to reduce boredom and monotony for customers, is an example of waiting line diversions.

True, customers will focus on other parts of the room instead of waiting

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