Why it is important for an organisation to have a customer service standard or r

Question

Why it is important for an organisation to have a customer service standard or r How does it affect their customers' experience? Why is it necessary to continually monitor and improve upon customer service standards within an organisation? What are the advantages, of providing employees with Customer Service Training? Also discuss the customer service skills that the employees should be trained in? What can organisation do to promote effective teamwork and thus improve customer service? How and why does an organisation gather feedback from its customers? Why is it important to follow up all customer complaints? Outline the process of dealing with customer complaints. Identify 5 strategies that can be used to communicate with fellow staff members who need to improve the level of timely customer service when dealing with customers. What strategies could you implement to identify customers needs? Identify 6 different customer needs.

Explanation / Answer

5. Organization gather feedback from its customers to build stronger relationships, increase customer satisfaction and reduce customer agitation.

Organization gathers feedback from its customers using feedbacks, surveys, reaching out directly, User Activity from Analytics and Usability tests.

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