101(4) Q1. One strategy for encouraging formal organizational communication is t

Question

101(4)

Q1. One strategy for encouraging formal organizational communication is to ensure that all organization members have free access to formal communication channels.
    a. true
    b. false

Q2. In a(n) ________ grapevine, information travels only to selected individuals.
    a. Single-strand
    b. Gossip
    c. Cluster
    d. Probability

Q3. With the gossip grapevine, one individual typically informs everyone else on the grapevine.
    a. true
    b. false

Q4. Organizational communication that follows the line of the organization chart is called informal organizational communication.
    a. true
    b. false

Q5. A position description is an example of which form of communication?
    a. downward informal communication
    b. upward formal communication
    c. downward formal communication
    d. lateral formal communication
    e. nonverbal communication

Q6. The capacity of people to recognize their own feelings and the feelings of others is called motivational intelligence.
    a. true
    b. false

Q7. Perception is influenced to a large degree by an individual's education and experience.
    a. true
    b. false

Q8. Managers can use grapevines advantageously to maximize information flow to employees.
    a. true
    b. false

Q9. Verbal communication is the sharing of information without using words to encode thoughts.
    a. true
    b. false

Q10. Controlling is the process of guiding the activities of organizational members in appropriate directions.
    a. true
    b. false

Q11. In general, managers can sharpen their communication skills by focusing solely on the content of the message.
    a. true
    b. false

Q12. The increasing need for information in today's society is a communication microbarrier.
    a. true
    b. false

Q13. Gestures, vocal tones, and facial expressions are forms of nonverbal communication.
    a. true
    b. false

Q14. Which approach to leadership views the personal characteristics of an individual as the main determinants of how successful that individual could be as a leader?
    a. characteristic approach
    b. situational approach
    c. subordinate-centered approach
    d. behavior approach
    e. trait approach

Q15. The Vroom-Yetton-Jago Model of leadership provides that subordinates should accept and be committed to organizational decisions that are made.
    a. true
    b. false

Q16. If a manager asks for information from subordinates but makes the decision alone, the manager is most likely using which of the following decision styles?
    a. CII
    b. AI
    c. CI
    d. GI
    e. AII

Q17. The situational approach was the earliest of theories about what makes leaders effective.
    a. true
    b. false

Q18. Transformational leaders raise followers' levels of awareness of organizational issues and their consequences.
    a. true
    b. false

Q19. The coaching leader identifies inappropriate behavior in followers and suggests how they might correct that behavior.
    a. true
    b. false

Q20. Leader flexibility is the ability of the leaders to change leadership styles.
    a. true
    b. false

Q21. Under which leadership theory does the leader inspire organizational success by profoundly affecting followers' beliefs in what an organization should be, as well as their values, such as justice and integrity?
    a. transformational leadership
    b. path-goal leadership
    c. entrepreneurial leadership
    d. superleadership
    e. situational leadership

Q22. Leaders in modern organizations have been confronting many situations rarely encountered by organizational leaders of the past.
    a. true
    b. false

Q23. Which of the following is a situational leadership theory?
    a. the Michigan Studies
    b. path-goal theory
    c. the Ohio State studies
    d. superleadership
    e. the trait approach

Q24. A considerate leader would be more effective than a structuring leader when the leader-member relations are good, the task structure is weak, and the leader position power is weak.
    a. true
    b. false

Q25. In servant leadership, leaders view their primary role as helping their followers.
    a. true
    b. false

Q26. According to the contingency theory of leadership, ________ is the degree to which the goals and other situational factors are outlined clearly.
    a. Transformational leadership
    b. Positive power
    c. Leader-member relations
    d. Task structure

Q27. Motivation strength is determined by money.
    a. true
    b. false

Q28. According to the Needs-Goal Theory of Motivation, motivation begins with an individual feeling a need.
    a. true
    b. false

Q29. According to equity theory, everyone who feels treated unfairly at work will seek other employment.
    a. true
    b. false

Q30. ________ involves negative assumptions about people that McGregor believes managers often use as a basis for dealing with their subordinates.
    a. Theory Z
    b. Theory Y
    c. Theory X
    d. Job Design

Q31. McGregor implies that managers who use Theory X assumptions are 'good' and those who use Theory Y assumptions are 'bad'.
    a. true
    b. false

Q32. The only real difference between Maslow and Alderfer is that Maslow identified three levels of needs and Alderfer identified five.
    a. true
    b. false

Q33. Alderfer's ERG Theory categorizes three basic categories of needs as Existence, Relatedness, and Goals.
    a. true
    b. false

Q34. Use of punishment, although effective, may have undesirable side effects.
    a. true
    b. false

Q35. According to Herzberg, ________ influence the degree of job satisfaction.
    a. Theory X factors
    b. Hygiene factors
    c. Maintenance factors
    d. Motivating factors

Q36. Which of the following motivation theories focuses on the personal and natural development of people to explain human needs?
    a. Herzberg's Two-Factor Theory
    b. McClelland's Acquired Needs Theory
    c. Alderfer's ERG Theory
    d. Argyris' Maturity-Immaturity Continuum
    e. The Vroom Expectancy Theory

Q37. According to expectancy theory, if the perceived value associated with winning the lottery is $12,000,000, but the probability of winning is 0.00000000001, the corresponding motivation will still be very strong.
    a. true
    b. false

Q38. Herzberg maintains the best way to motivate an individual would be to give that individual a pay raise.
    a. true
    b. false

Q39. An organization chart would show a formal group.
    a. true
    b. false

Q40. A task group is a formal group outlined in the chain of command on an organization chart.
    a. true
    b. false

Q41. Self-managed work teams developed in the ________.
    a. 1990s
    b. 1960s
    c. 1980s
    d. 1970s

Q42. According to Homans' Model, the informal group is established to provide satisfaction and growth for its members.
    a. true
    b. false

Q43. Which of the following would be least likely to build trust within a group?
    a. show respect for team members
    b. provide differential rewards based on subjective criterion
    c. be predictable
    d. demonstrate competence
    e. communicate often to team members

Q44. During the ________ stage of team development, there is an agreement among team members on role, rules and acceptable behavior.
    a. forming
    b. storming
    c. adjourning
    d. norming

Q45. Which stage of team development is characterized by conflict and disagreement as team members try to clarify their individual roles and challenge the way the team functions?
    a. performing
    b. forming
    c. adjourning
    d. norming
    e. storming

Q46. A working team is an organizational team set up to help eliminate a specified problem within the organization.
    a. true
    b. false

Q47. A people-related step in building an effective team is setting stable goals and priorities for the team.
    a. true
    b. false

Q48. The larger the organization, the less the probability committees will be used on a regular basis.
    a. true
    b. false

Q49. The stages of team development are exactly the same as the stages of group development.
    a. true
    b. false

Q50. Which of the following is an analytical tool that can be used to determine what informal groups exists in an organization and who the members of those groups are?
    a. sociogram
    b. social diagram
    c. reciprocity diagram
    d. PERT
    e. sociometry

Explanation / Answer

Answer to Question 1:

True. To encourage Formal organisational communication, it is necessary that all the members are given access to formal communication channels, so thta each and every member of the organisation can freely transmit the information.

Answer to Question 2:

Cluster grapevine. In Cluster chain grapevine, a person tells the information to selected person and then these person can pass on the information to other selected person.

Answer to Question 3:

True. In Gossip Grapevine, one person pass on the information to everyone. Like a wheel has a centre point, which is connected to other boundary those many straight line woods.

Answer to Question 4:

False. The organisational communication that follows the organisation chart is called formal Organisational Communication. In Informal comunication , th organisation doesn't follow any pattern, procedure, or chain.

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