The president has called a meeting to get your feedback on Jack, a department ma

Question

The president has called a meeting to get your feedback on Jack, a department manager. Jack is what some people call “from the old school” of management. He is gruff, bossy, and often shows an “it’s my way or the highway” attitude. Jack is about five years from retirement, at least according to him.

Jack has a high turnover rate in his department. There have been several complaints on company surveys about him from his department and from outside his department. People have commented on the fact that Jack is “rude” during meetings and doesn’t let others contribute. There are times when he has belittled people in meetings and in the hallway. He also talks about his staff “critically” or “negatively” to other managers.

But Jack also is a brilliantly talented person who adds a vast amount of needed knowledge and experience to the company. He is extremely dedicated to the company and lets people know this by his arrival each day at 6:30 a.m. and his departure at 6:00 p.m. He has been with the company for 32 years and he reports directly to the president.

Jack has gone to the HR department and complained that the people his supervisors hire are not a good fit for the company. The new employees don’t listen and they have a poor work ethic. Jack feels that HR should do a better job screening people.

What suggestions do you have for the president on how to coach Jack and develop a personal improvement plan? What areas would you suggest be first on Jack’s improvement plan? What kind of timetable would you put in place? How about milestones and consequences? How should Jack be coached and by whom? Is it worth the effort, since he might be retiring soon?

After introductions, the president will ask you for your “How to Coach Jack” plan.

Students will complete the assigned case study as a way to increase learning through application of course material in complex, real world situations. To complete the case study the student will:

• Identify and define the central dilemma presented in the case

• Select and gather pertinent areas of consideration, and identify critical data and stakeholders (if you need to make assumptions about any of the facts in the case, be sure to specify these assumptions in your analysis)

• Gather additional information and research as necessary

• Identify and investigate all appropriate possibilities to resolve the central issues, and present at least three different options

• Select and present the best solution and include support for the decision that recognizes positions of all the stakeholders

• Describe how to implement the best solution and include strategies to address the known challenges. Also include the likely implications of the selected solution

Explanation / Answer

The president should coach Jack without harming his seniority and self –respect as he of the senior most person continuing his job dedicatedly since a long time. Since he has given his 32 years of service to the company so he undoubted is a mature experienced person. The only and the foremost problem with him are with his leadership skills as he acts as autocratic leader, who is least, bother about their ream members and their views. So there is need of personal improvement plan to improve his behavioural aspects. The steps plan would be as follows:

The very first area of Jack improvement plan would be his behavioural aspects and his leadership skills.

The best timetable for him here will be regular interaction and meetings with his team members. The milestones for Jack will be positive feedback from his subordinates and their satisfactions levels and comfort zone with him.

Jack could be coached either by his superior or by the head of HR through various practical sessions of case study and situational demonstrations. Yes, this effort will be worth full even if he is retiring because it will set an example for the others managers and his improved behaviour will boost up the morale of his team members to work effectively with positive sprit.

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