UPS saw a 35% drop in injuries in 2006. They changed their culture to value and
ID: 456006 • Letter: U
Question
UPS saw a 35% drop in injuries in 2006. They changed their culture to value and reward workplace safety. As an added benefit, they also saw
a significant reduction in customer complaints.
a reduction of turnover among employees.
higher overall costs, but more satisfied employees.
a flood of new applicants for few positions.
a significant reduction in customer complaints.
a reduction of turnover among employees.
higher overall costs, but more satisfied employees.
a flood of new applicants for few positions.
Explanation / Answer
In this case, workplace safety has increased and a culture has been put in place that will value as well as reward workplace safety. Now, safety in the workplace has a direct bearing on employee morale. Higher safety and lower injuries will make the employees happy and confident as they are able to go home to their families every night. They are also able to work more confidently in a secured and safe work environment. This will increase the morale of the employees leading to lower absenteeism and also lower staff turnover.
Thus the answer is "a reduction of turnover among employees".
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