EX 6.2 TIME STUDY Observed time (in minutes) Activity Performance Rating 1 2 3 4
ID: 455415 • Letter: E
Question
EX 6.2 TIME STUDY Observed time (in minutes) Activity Performance Rating 1 2 3 4 5 6 7 8 9 10 11 Observed time (OT) Normal Time (NT) Standard Time (ST) Registration 1.15 3 6 4 8 4 5 4 6 4 6 4 Co-payment 0.95 7 9 11 8 12 9 6 11 9 12 10 Wait for nurse 1.00 17 15 17 12 11 17 12 19 12 20 18 Vital signs 0.96 9 8 11 12 9 8 10 12 8 12 11 Wait for exam room 1.00 12 15 12 14 21 18 11 16 9 14 18 Placement to exam room 0.98 3 5 4 6 3 5 3 6 5 4 7 Wait for physician 1.00 10 17 21 11 13 15 14 12 19 15 9 Examination 1.00 18 15 19 22 18 12 19 21 16 21 17 Test order entry 1.02 4 7 3 5 4 11 9 12 11 14 9 Referral requests 1.11 11 10 16 9 8 9 7 7 9 7 6 Follow-up appt. Sched. 1.08 3 5 3 4 3 4 4 5 3 3 5 0.00 0.00 0.00 a. Job-OT b. Job-NT c. Job-ST
Utilize the informatio from exercise 6.2, where pre and post examination processing of patients in an outpatient cllinic involves various tasks performed by clerks and nurses.
a. Excluding the wait times by patients, recalculate the standard time.
b. If there were an average of 1,800 patient visits to the outpatient clinic, what would be the standard hours per month?
c. If the target utilization rate of the facility is 80 percent; the indirect support time per visit is 0.10 hour; and the total administrative time by all staff in a given day is five hours, what is the target FTE level for the clinic?
d. If fringe benefits account for 9 percent of the target FTEs, what are the required FTEs?
Explanation / Answer
The given data and the answer to the part of the question is tabulated as follows:
Allowances are not mentioned therefore calculations are upto normal time only.
For calculations of standard hours per month, we should know the average number of customers per day, number of working days in a month, number of hours for out patients etc.
Obser.Sr. No. 1 2 3 4 5 6 7 8 9 10 11 SUM APR OT = Sum/11 NT = OT*APR Registration 3 6 4 8 4 5 4 6 4 6 4 54 1.15 4.909091 5.64545 Co-payment 7 9 11 8 12 9 6 11 9 12 10 104 0.95 9.454545 8.98182 Vital signs 9 8 11 12 9 8 10 12 8 12 11 110 0.96 10 9.6 Pl.exam room 3 5 4 6 3 5 3 6 5 4 7 51 0.98 4.636364 4.54364 Examination 18 15 19 22 18 12 19 21 16 21 17 198 1.00 18 18 ReferralReqst 11 10 16 9 8 9 7 7 9 7 6 99 1.11 9 9.99 Followup 3 5 3 4 3 4 4 5 3 3 5 42 1.08 3.818182 4.12364 Total 60.8845 Excluding the waiting times, Ots and NTs are as above with total Normal Time=61 minutes approx. Standard Time = Normal time*(1+allowances)Related Questions
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