share their ideas about how to improve quality because Chung communicated to wor

Question

share their ideas about how to improve quality because Chung communicated to workers that their ideas were important and welcomed. To prove it with bonuses averaging $150 per employee. At one Hyundai factory, workers have suggested 25,000 ideas for improving quality 30 percent of which have implemented in the factory For instance a worker noticed that the Hyundai Sonata and XG350 (now sold as the Azera) had identically sized spare tyres but sized spare tyre covers. Though it sounds using the same spare tyre covers for both cars saves Hyundai $100,000 a year. dai addresses customer complaints as quickly as possible and these quick responses have had dramatic results For example Hyundai Santa Fe's score in Initial Car Quality survey dropped from 149 problems per 100 cars (PP100) to 93 PP100 in just one year. if the greatly improved quality isn't enough to convince you to buy a hyundai the company believes that its 10-year/100,000 mile warranty may be enough gest, most comprehensive warranty in the auto industry shows the confidence the company has in its cars And those extensive warranties probably won't cost as much either, as the improved quality of its cars has cut the cost of warrantyrepairs, which are paid for by headquarters by 35 percent over the last three years to Hyundai Hyundai's generous warranty means that the company will assume responsibility for the cost of all repairs for 10 years or until the car had been driven bounding 100,000 miles generally longer than a single driver will own the car. The warranty demonstrates Hyundai's commitment to____a quality-related service durability serviceability service recovery assurance tangibles

Explanation / Answer

a) Durability

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