Some ways of dealing with service delays aimed at preventing lost customers incl

Question

Some ways of dealing with service delays aimed at preventing lost customers include all of the following EXCEPT: offer the customer a pager offer the customer a comment card to fill out offer to reschedule a customer's appointment inform the customer of the reason for the delay inform the customer of the expected length of delay Inventory held to prevent stockouts in case of possible delivery delays is called: Buffer inventory. Cyclical inventory. Seasonal inventory. Speculative inventory. Decoupling inventory.

Explanation / Answer

QUESTION - 6

B. Offer the customer a comment card to fill out - This will not solve the purpose as in moments of delay customer needs to understand reason for delay, timing of delay and information about delay. Offering the comment card can be one of the feedback mechanism but not service delay redressal mechanism

QUESTION -7

A. Buffer Inventory - Buffer inventory is safety stock or cushion that organization keeps to prevent stock out situations and therefore better customer service

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