Outsourcing is the process of hiring another organization to perform a service.
ID: 452220 • Letter: O
Question
Outsourcing is the process of hiring another organization to perform a service. Offshoring is relocation of an organization's business processes to a lower cost location overseas.What organizations outsource and offshore (name specific organizations)? Why do organizations outsource and offshore? What are the advantages for the company and consumer? Disadvantages? What are the popular alternatives? What are the risks with outsourcing and offshoring? How do you feel as a consumer when your complaint or question is being handled by an outside company or at an overseas location or even an automated voice customer service line?
Outsourcing is the process of hiring another organization to perform a service. Offshoring is relocation of an organization's business processes to a lower cost location overseas.What organizations outsource and offshore (name specific organizations)? Why do organizations outsource and offshore? What are the advantages for the company and consumer? Disadvantages? What are the popular alternatives? What are the risks with outsourcing and offshoring? How do you feel as a consumer when your complaint or question is being handled by an outside company or at an overseas location or even an automated voice customer service line?
Explanation / Answer
Now in days in dynamic business scenario, outsourcing and offshoring has become an indispensable part of the businesses with diverse operations. Dell for example offshores its customer care centers in India to utilize skilled a cheap manpower to answer American clients. Amazon outsourced its product delivery services to local delivery providers.
Advantages of Outsourcing and Offshoring
Disadvantages
As a customer, if my complaint is being handled and answered by outside company or the people of other country, I am satisfied as long as my concerns are attended promptly and queries answered efficiently.
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