Question
52. Which of the following is a disadvantage of defining quality in terms of conformance to specifications? a. this promotes consistence in quality b. this should lead to increased efficiency c. if specifications can be written, conformance to specifications is usually measurable d. many products and services cannot be evaluated in terms of performance or quality specifications e. none of these are disadvantages s3 How do work teams help firms improved product and service quality? a. Work team members have greater job satisfaction. rb. Work teams consist of a small number of people who hold each other mutually accountable. c. Work team members are trained to meet the needs of specific customers. d. Work teams take direct responsibility for the products and services they produce and sell. e. Work teams with high autonomy can make decisions faster. C r 54.Informally agreed-upon standards that regulate team behavior are called: a. expectations. b. norms. c, behavioral cues. c d. mores. e. conventions. 55.Every month, a group of employees at Precision Machine Tools meets to discuss issues such as schedules, plant safety, and product quality. They often make suggestions to top management about how to improve these issues, but they are not authorized to implement their suggestions. This group appears to be a(n): a. employee involvement team. b. virtual team.
Explanation / Answer
52) (D)
53) (C)
54) Norms
55) None of the 2 options
