For True/ False questions, if any part of the statement is false, the statement

Question

For True/ False questions, if any part of the statement is false, the statement should be marked false. . The process of determining how well other companies perform their business functions or tasks is called benchmarking. a. True b. False 2. Control occurs only after a process has occurred or a condition documented a. True b. False 3. If a company tries to control too many processes and conditions, managers and employees can become confused about what is most important a. True b False 4. The lowest level of a waste minimization strategy is waste prevention and reduction a. True b. False s. Marco's Pizza guarantees that "we'll deliver your order to your door within 30 minutes after you call." This is an example of a standard a. True b. False 6. With normative controls, a company's widely shared beliefs and values guide workers' behavior and decisions. a. True b. False

Explanation / Answer

1. False - Benchmarking is process of determining how well company's processes and performance metrics are as compared to best practices or industry average.

2. True. -To check whether process is in control, there needs to be an standard.

3. True. - As simple as Too many cooks spoil the broth. It is always suggested to control the important and strategic process and generally ignore the insignificant ones.

4. False. - That is top level strategy and not lowest level.

5. True. - As standard is basically a level quality which a wishes to attain. In the statement above, the Pizza company wishes to attain service quality of 30 minutes.

6. True - Normative controls are established by-

Who companies hires

Observing experienced employees and listenining to their experiences.

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