Describe the corporate expectations of an engineering organisation with a costum

Question

Describe the corporate expectations of an engineering organisation with a costumer focus.

choice a company which is based in the united Arab emirates. describe its location, operations and products and services. Describe the importance of relationship with its costumers and company's expectations from its workforce. Also describe company's ethical and social standards as published by the company ( choose a company that has such information readily available either through company reports or its website, provide reference where applicable).

Explanation / Answer

The company that is taken for the case study is BILFINGER DEUTSCHE BABCOCK MIDDLE EAST. The company is based in Dubai, United Arab Emirates. The main operations of the company are to provide engineering services to the society. The main products and services that the company offers are in the field of construction, maintenance, rehabilitation, O&M and life cycle services in the oil, gas, chemical, power and water industries.

Since its inception in 1968, the company has been able to sustain the competition by maintaining quality standards. The company supplied its power plant to UAE and subsequently from there on the company has been successful in creating impressive portfolio of major projects in power, water and oil & gas for the biggest utility providers and government departments in the Gulf such as ADNOC, GASCO, ADGAS, FERTIL, ADMAOPCO, DUBAL in the UAE, QAPCO in Qatar, ARAMCO and SWCC in Saudi Arabia, MEW and ALBA in Bahrain, Oman Mining Company in Oman, KNPC in Kuwait and MDL/ONGC in India.

Having acquired major client base the company gives key importance to quality and insists the same from its workforce. The company has more than 1500 employees who are all technically competent. All these employees have a good work commitment and they make sure that their products are 100% safe following all the standards. The company has a top notch quality department that rejects products even with the slightest amount of manufacturing variation. The products are all custom designed hence they will not be able to use their products as subsitutes for other products. So accuracy, commitment and quality plays a major role in the company's mission and vision.

The company has a Compliance management system which makes sure that the company is in line with increased global requirements and international standards. Having gained reputations among the top notch government organizations across the world the company ensures that it meets all the ethical and operational standards of the operations. They have an Internal Auditing team that conducts special audits to ensure that the compliance regulations are adhered in accordance with the International standards.

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