At Panther Lighting Fixtures, employees were asked how the quality of its custom

Question

At Panther Lighting Fixtures, employees were asked how the quality of its customer service could best be measured, and management then implemented a survey system based on the feedback. The company has overcome which of the following barriers to success of control systems?

overemphasis on one instead of multiple approaches

overemphasis on paperwork

overemphasis on means instead of ends

too little employee participation

too much control

overemphasis on one instead of multiple approaches

overemphasis on paperwork

overemphasis on means instead of ends

too little employee participation

too much control

Explanation / Answer

d. too little employee participation

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