COMPETENCY Accountability is self-aware and takes responsibility for personal an

Question

COMPETENCY Accountability is self-aware and takes responsibility for personal and team impact 1. Describe a project or work assignment that did not go well. How did you address your own responsibilities or those of the team? 2. Tell me about a time when you obtained a new role or a new responsibility. How did the situation arise? What was your new role or responsibility and what was the outcome? 3. Describe a time when you were instructed to carry out a process different from how you had before. 4. Give an example of how you promoted safety in the workplace. What actions or steps did you take? What were the results of these actions? 5. Describe a time when you interacted with a customer, coworker or leader who was not following an organization's regulations or rules. What was the situation? What actions did you take? What were the results of your actions? 6. Tell me about a time when you addressed a coworker whose performance was negatively impacting the team. 7. Tell me about a time when a customer or manager gave you direct feedback regarding a professional area in which you could improve. How did you respond? What were the end results? 8. What personal or professional development goals do you have? Give an example of the steps or actions you have taken to reach these goals.

Explanation / Answer

This was my first professional assignment after I my company. The goal was to install and commission a transmission line along with the hardware and software development of control system.Despite my best of efforts, the project did not go well because of the following reasons-
1)The project had already started way back in 2013 but was stalled because of political problems on project site. The local politicians and uncivilized elements used to come and threat vendors and contractors for extortion of money. Because of this, key contractors had run away from site abandoning the project. So, even before the project started, it became financial burden for the stakeholders.
2)There were a lot of stakeholders involved (And they were unsupportive to each other)-Corporate office, Transmission business group , Breakers division,Various vendors, local contractors, Unskilled labors and electricians ,Political groups ,regulatory authorities
4)It was very challenging because it was my first professional assignment after college and that too in an unknown domain. I had to understand the technology involved ,specifications, financial implications of any decisions and complete the project within 6 months time.
Addressing Responsibilities-
First of all, after I talked to major stakeholders of the projects (Vendors, Contractors, Site supervisor, Electricians etc), I understood that these stakeholders didn’t have any clear idea of the project as a whole, they only understood within their limited field and area of expertise. So, they were blaming each other for the delay of the project.
I organized a workshop for everybody to give them clear top level macroscopic picture of the project. I, along with my team explained them the process and information flow to give them idea about how their decisions were impacting other teams also, so they were not just working in separate cells but as an interconnected organisms. I also developed instructions manual in local language and handed it to them for their reference.Now, since they understood the importance of their tasks and how their task is adding value towards achieving the entire organizational goal, everybody developed a sense of ownership towards achieving it.The first challenge was to boost the morale of contractors and team to convince them that project is still financially viable and they could recover their costs and margins if they apply proper project management techniques to cut down the cycle time.
Initially, teams were created by site in charge on ad hoc basic. Usually the tasks were allotted group wise and these was no personal responsibilities defined and performance assessment matrix was also not in place. I created a new PMO with clear responsibilities for each team member along with the factors his performance will be evaluated .To reduce the bottleneck and appraise the top management about the progress made, I used to conduct biweekly meetings with site in charge, client project team and contractor team .If any cross team problems were there ,they were immediately resolved. A minute of meeting was prepared with a documentation of the decisions taken and future action plans .Also, I suggested and implemented a dashboard where the top performer of the month name was displayed based on the ratings and assessment matrix. It boosted the morale of site level employee which resulted in increased competition—and hence better results .

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