The Medical Staff at your hospital (which is part of an integrated health system

Question

The Medical Staff at your hospital (which is part of an integrated health system of network hospitals, a nursing home, multiple physician practices) requires the integration of a knowledge based application to be integrated within their organizational EMR. However, during the medical staff meeting it becomes clear that end-user needs are not clearly defined. Your job is to develop a needs assessment for this knowledge based application and address integration issues and different end user requirements at the different locations. Within your assessment you will need to:

Define how you will conduct the needs assessment

How will you guide the physicians in defining their end user needs

Define basic components of how you feel the knowledge-based system should be implemented

Determine who is the best department to manage the knowledge based system.

Explanation / Answer

Define how you will conduct the needs assessment -

Need assessment has to be done in four different angles:

In addition, speak to each medical department separately on the following aspects:

How will you guide the physicians in defining their end user needs

Explain the physician about the advantages of knowledge based system like -

Define basic components of how you feel the knowledge-based system should be implemented

Implementation can be done in 3 different phases:

Determine who is the best department to manage the knowledge based system.

A separate small knowledge management team with 2 or 3 people/existing medical staff with computer/IT background can be allocated to handle this task. Their goal would be to put in place a culture, which becomes a natural way of working in the organization without the ongoing need of a separate knowledge manager in future.

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