Describe the culture of the Ritz-Carlton hotel organization. What are the key fe

Question

Describe the culture of the Ritz-Carlton hotel organization. What are the key features of the culture?

Explain the Ritz-Carlton philosophy of selecting employees to build their capabilities for proficient strategy execution. How did the Ritz-Carlton get the "right kind" of employees? What attributes were required to work at the hotels?

Describe the first year experience for new employees at the Ritz-Carlton.

Evaluate the outcomes of the Ritz-Carlton’s Employee Training and Development initiatives.

Describe the Ritz-Carlton’s diversification strategy. What type of diversification strategy did the company use? Why was this strategy particularly appealing?

As the Ritz-Carlton focused on global expansion, what did the company believe was its competitive advantage that would ensure success? How did the company approach globalization?

What recommendations can you make to the management of the Ritz-Carlton as the company pursues its global expansion?

Explanation / Answer

The culture of the Ritz-Carlton hotel organization:

Their culture as developing with co-operation and trusting of all employees of the organization.

Ritz-Carlton hotel is best culture so that this organizations have received two times American Award for quality of service, This culture were motivating their employees provide valuable training to face different kinds of luxurious customers. Then they have both women and men employees, women employees can work for women customers and men employees can work for men customers. Planning is occupying crucial role over here because this organization employees must be ready with proper planning and using communication tools what the customer can expect from them tomorrow as on further days upto their leaving time from hotel.

Key features:

1) Communication tool which they have intereacting with customer and themselves

2) Selecting the product behalf of their customers.

3)Gender convenient and satisfaction(men employees work for men and women employees work for women customers)

___________________________________________________________________________

3)After one year, new employees taken as permanent employees, these employees can seen with high level of confident, technical skill, hospitality, customer service are ready to provide for their luxourious customers. Permanent employees will get more benefits such as monetary and non monetary benefits.

__________________________________________________________________________________

4) They have divided they training into three phases

First training is considered to take initial 2 days to undergone orientaion program which gives the information about this hotels value, culture, commitment. HR department and higher authorities will speak to new joinees.

Second phase training is with 21 days, each and every new joinee will assign new task by their coacher, after 21 days coacher should certified new joinee suited or not for this job, if coacher certified new joinee will started to actual jobs.

Third Phase training is taking with 250 hours or 365 days, Once new joinees started to do actual jobs they perfomance will measured whil going process training upto 365 days.

Once they completed their work upto 365 days, next day they should appear for written test and some other test if they passed on that, they can considered as a permanent employees for this hotel.

During in their period new joinee learned to provide quality of service and being with hospitality and ready to do customerization service.

Why these kind of training they have conducting to select the technical skills and commitment employees only. In further this organization recruited best coachers from around the world, they trained new employees at their best level.

________________________________________________________________________________

7) Only one recommendation, they should not to stop their performance as now they are doing but can increase it. What management of the Ritz-Carlton doing is right now it is enough for global expansion.

Related Questions

Navigate

• Browse (All)
• Browse D
• Subjects

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.