You are the project manager of a major hotel chain. The company is going to chan

Question

You are the project manager of a major hotel chain. The company is going to change their billing system software to completely different software. Your role as project manager is to create a project plan that integrates the new software into the current workflow with the same levels of productivity. You will need to identify key stakeholders, partner with IT, ensure training is completed for all impacted employees, gain department buy in, etc.. The new software must be implemented with 6 months to avoid interrupting the heavy travel season.

What is the project scope?

-           Who are the stakeholders? Does the stakeholder need to be present for project meetings?

-           Which are the impacted departments?

-           Who will conduct the training? How will training be conducted without impacting current performance?

-           What does the project kick-off look like?

-           What does the work breakdown structure look like? Who and what department have key deliverables?

-          Does IT have deadlines?

-          Does the Training Team have deadlines?

-           What is the definition of success?

-           How will you monitor progress?

Explanation / Answer

Scope of the project is to integrate the new software with the work flow.

Stakeholders inlcudes IT team, recceivables team, finance team, hotel staff at recception, backend team who process the invoices. Yes, stakeholders are required to be present at the discussion meetings.

Impacted departments includes IT department, Finance and accoutns departments, Hotel reception staff and backend team handling invoices.

Training will be conducted by the team implementing the change. If outsources to third party, they shall offer the training. Training can be conducted class room trainings for the employees, online training and creating software live in dummmy environment.

Project kickk off means have the project live in the real environment.

Yes. In this case, its 6 months.

Yes. Training needs to be delivered before the go ahead on making softeare live.

Integrating the software with the existing one with minimum interference and training all the employees to accustome to the new software.

Feedback required on monthly basis from the teams involved in discussion and looking for the changes that might be suggested by the team.

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