These questions are for \'Professional management of Housekeeping operation\' on

Question

These questions are for 'Professional management of Housekeeping operation' on chapter 10.

Daily Routine of Housekeeping Management

1. Why is the Night Clerk's Report to Housekeeping so important to the operation of the department?

2. What is the sequence of events that follows from the information on the night clerk's report?

3. How do we resolve the Do Not Disturb rooms?

4. How long would it take you to clean a guest room at the Bellagio?

5. How long would it take you to clean a suite?

6. Why are computers beneficial to the housekeeping department?

Explanation / Answer

Daily Routine of Housekeeping Management

1. Why is the Night Clerk's Report to Housekeeping so important to the operation of the department?

2. What is the sequence of events that follows from the information on the night clerk's report?

3. How do we resolve the Do Not Disturb rooms?

4. How long would it take you to clean a guest room at the Bellagio?

5. How long would it take you to clean a suite?

6. Why are computers beneficial to the housekeeping department?

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Before discussing the answer of each questions we will see the advantages of Good House Keeping :

1. Why is the Night Clerk's Report to Housekeeping so important to the operation of the department?

Housekeeping is the basic work in every organizations. Irrespective of departments this house keeping work is exists every where.Those big organizations which are working 24 /7 seven , for such companies the house keeping work is completed in the night .

Importance of report from Night Clerk :

1) Though out the day organizations are very much busy i their core activity , so cleaning has to be done in night. This report covers all the service done.

2) Operations department can plan their facilities after every housekeeping work.

For Ex.

Wash Room Cleaning

Canteen Cleaning

Passage cleaning

Rooms & Floor Cleaning

Lift clean Up

etc

All these parts are associated with operational planning.

Night Clerk needs to report about all mentioned points in above in context with operational planning.

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2. What is the sequence of events that follows from the information on the night clerk's report?

Sequence of events that follows from the information on the night clerk's report :

1 ) Starting Time of Service

2) Time For Each Activity

3) Keeping all the documents ready of each activity

eg. Wash Room clean Up : Daily Chart

4) Any Message for Next Service person

5) Any requirement of Inventories , Systems

6) Submission of report to concern authority.

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3. How do we resolve the Do Not Disturb rooms?

This is very serious issue , Management must attend this issue with serious note.

For resolving the issue of Do Not Disturb rooms following points are important :

1) Create standard rules & regulations

2) Display all the rules in front of the Room.

3) Create proper security system for Do Not Disturb rooms

4) Use CC Cameras in the respective area

5) Assign a proper administrator

6) Maintain all the documents

7) Highlight the area as sensitive area.

etc

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4. How long would it take you to clean a guest room at the Bellagio?

Depends on Rooms Size

Depends on Man Power Availability

Depends on Technology Usage

Depends on Room condition means its maintained on daily basis or closed down for so many days etc

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5. How long would it take you to clean a suite?

Depends on Rooms Size

Depends on Man Power Availability

Depends on Technology Usage

Depends on Room condition means its maintained on daily basis or closed down for so many days etc

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6. Why are computers beneficial to the housekeeping department?

Computers are beneficial in so many ways

1 )Immediate Report Generation

2) Less Time

3) Transparent system

4) Creation of Data Base

5) Ease of access

6)More Reliable

7) Zero Mistake

8) Easy to maintain

9) Can handle n no of transactions

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