Jan Davis, Communications Manager for Kingfisher Retailers, was stunned. Megan D

Question

Jan Davis, Communications Manager for Kingfisher Retailers, was stunned. Megan Drake, president of Kingfisher had just announced during an employee teleconference broadcast by satellite to over forty stores that she believed Kingfisher was losing its competitive edge in the electronics market and would have to engage in significant restructuring. Jan knew, of course, that revenues for the last two quarters had not met expectations and that Megan was upset. But to announce her displeasure and hint a major changes without a plan in place was dangerous for Kingfisher and for Megan herself. At the end of the conference, Megan knew she had made a mistake. She told Jan she was tired and angry at the lack of action from her senior vice presidents. She knew she should not have announced her concerns to the employees but had done so in an uncharacteristic fit of temper. Megan asked Jan what she should do next.

Questions:

1. If you were Jan, what would you suggest?

2. What should Megan do next with regard to her senior leadership?

3. What happens when anger, fatigue, or a host of other circumstances contributes to individuals saying publicly something they immediately regret?

4. Should Megan hold another teleconference to put her concerns in context? Why? Why

Explanation / Answer

I would suggest Megan to stick to her words as the words have been spoken publicly and cannot be taken back.

Megan should, with a calm mind focus on the development strategy and plan a further course of action and implement it in the name of restructuring. This would allow her to do her best without the employees actually knowing what is going on. Moreover, the thought of restructuring would impose a threat to the job security of employees hence the efficiency will rise.

What happens is once you have done or spoken something it is irrevocable. You cannot bring about a change in it or the meaning of it. The consequences of doing something like this are very bad as one has no control over the reactions of the mass.

No. She should go ahead with a development plan and when it has been implemented she hold another teleconference.

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