The office manager at a Brookline Corner Clinic is given the assignment to analy

Question

The office manager at a Brookline Corner Clinic is given the assignment to analyze the time it takes a customer to receive care. The clinic is open eight hours a day. During this time, the office manager observed that a patient spends an average of 30 minutes in the waiting room and is serviced by one of the 6 receptionists. The patient will then be brought to the doctor’s office and be seen by one of 3 possible nurses for 15 minutes for a preliminary checkup. The doctor (only one doctor) will then see the patient for, an average of, 15 minutes to give the patient a diagnosis. Assume that patients arrive uniformly throughout the day at a rate of 4 patients per hour. What is the average utilizaiton of the receptionist step (in percentage, %).

Explanation / Answer

the average utilisation of the receptionist is 15/60= 0.4 or 40%

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