Which one of the following statements concerning the psychology of waiting lines

Question

Which one of the following statements concerning the psychology of waiting lines is NOT generally true? Occupied wait times feel shorter than unoccupied wait times The more valuable the service the longer the customer will wait Solo waits feel longer than group waits. Explained waits seem longer than unexplained waits. suppose an additional immigration officer is added to the process so that now there are two immigration officers each able to process (serve) 15 passengers per hour. Also, assume that the arrival rate for passengers is now 20 per hour. Answer the following questions: On average, how many passengers are in the system, this includes those who are waiting for service and those being processed? (Fractional answers are acceptable because we are dealing with averages) On average, how many minutes do passengers spend in the immigration process-this includes wait time plus service (processing) time?

Explanation / Answer

Following statement concerning the psychology of waiitng lines is not generally true :

d. Explained waits seem longer than unexplained waits

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