You are a manager of a hospital unit. Several of your employees are dissatisfied
ID: 435813 • Letter: Y
Question
You are a manager of a hospital unit. Several of your employees are dissatisfied with their work and working environment. Match the job redesigns that would be appropriate for each employee listed.
Heather sits at her desk and types in medical codes all day long. She is very bright and is capable of taking on more.
Brad has worked for the hospital for 10 years in the same role as Unit Clerk. He wants to lead an informal team and learn about other areas of the hospital.
Leila is a single mom with 3 kids at home, and has been coming in late due to her duties taking her kids to school and activities. As a business analyst, she is very efficient and does not need to be in the office to do work as much of her job is done on software systems and email.
Jodi does a very specific task for the hospital department. No one else knows how to do what she does as a EMR Programmer. There are others in the department that are very quick learners that could train with her on those tasks.
Job Enlargement
Flextime
Cross-Training / Multi-Skilled
Job Enrichment
-A.B.C.D.Heather sits at her desk and types in medical codes all day long. She is very bright and is capable of taking on more.
-A.B.C.D.Brad has worked for the hospital for 10 years in the same role as Unit Clerk. He wants to lead an informal team and learn about other areas of the hospital.
-A.B.C.D.Leila is a single mom with 3 kids at home, and has been coming in late due to her duties taking her kids to school and activities. As a business analyst, she is very efficient and does not need to be in the office to do work as much of her job is done on software systems and email.
-A.B.C.D.Jodi does a very specific task for the hospital department. No one else knows how to do what she does as a EMR Programmer. There are others in the department that are very quick learners that could train with her on those tasks.
A.Job Enlargement
B.Flextime
C.Cross-Training / Multi-Skilled
D.Job Enrichment
Explanation / Answer
Heather sits at her desk and types in medical codes all day long. She is very bright and is capable of taking on more - A) Job Enlargement
As Heather is capable of doing more in the same job, if she is provided more duties and responsibilities in the same function.
Brad has worked for the hospital for 10 years in the same role as Unit Clerk. He wants to lead an informal team and learn about other areas of the hospital - C) Cross-Training / Multi-Skilled
Learning about other areas of the hospital requires cross-training for getting skilled in multiple areas.
Leila is a single mom with 3 kids at home, and has been coming in late due to her duties taking her kids to school and activities. As a business analyst, she is very efficient and does not need to be in the office to do work as much of her job is done on software systems and email - B) Flextime
Leila requires flextime to mange her personal and professional life.
Jodi does a very specific task for the hospital department. No one else knows how to do what she does as a EMR Programmer. There are others in the department that are very quick learners that could train with her on those tasks - D) Job Enrichment
Others in the department requires to learn a very unique skill that Jodi holds which is a job enrichment.
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