11. Decreased customer service is a hidden cost of turnover. a. True b. False 12
ID: 435367 • Letter: 1
Question
11. Decreased customer service is a hidden cost of turnover.
a.
True
b.
False
12. A multinational corporation, sometimes called a transnational corporation, is an organization that has facilities and other assets in at least one country other than its home country.
a.
True
b.
False
13. The SWOT analysis helps managers in formulating a strategic plan that considers the organization’s ability to deal with the situation at hand.
a.
True
b.
False
14. The reasons key people choose to stay with an employer are always the opposite of those that compel others to quit.
a.
True
b.
False
15. Developing skills in employees increases the likelihood that the employees would quit an organization.
a.
True
b.
False
16. Employers can address job satisfaction by regularly surveying employees.
a.
True
b.
False
17. Vacancy costs incurred by a company during turnover primarily include supervisory time, pay rates to prevent separations, and exit interview time.
a.
True
b.
False
18. The internal environment of planning includes economic, political, and competitive forces that will shape the future.
a.
True
b.
False
19. The external environment of planning includes the quality and quantity of talent, the organizational culture, and the talent pipeline and leadership bench strength.
a.
True
b.
False
20. Organizational culture consists of the shared values and beliefs that give members of an organization meaning and provide them with rules for behavior.
a.
True
b.
False
21. Higher unemployment rates usually mean more dissatisfied employees in the workforce.
a.
True
b.
False
11. Decreased customer service is a hidden cost of turnover.
a.
True
b.
False
Explanation / Answer
1. True, yes decreased customer service is a hidden cost of turnover.
2. True, yes multinational corporation has the facilities and other assets in at least one countary other than its home countary is called transnational corporation.
3. True, SWOT analysis help managers formulate strategic plan that consider the organization ability to deal with the situation at hand based on its own strength and weakness,as well as external opportunities and threats that exist in firm external environment.
4. False, the reason key people choose to stay with an employer are always the opposite of choose that compel others to quit.
5. false, developing skills in employee would not increase the likelihood that employees would quit an organization.
6. True, yes employer can adress job satisfaction by regularly surveying their employees.
7. False, vacacy cost incurred by a company during turnover primarly not include the supervisory time, pay rates to prevent separation, exit interview time.
8. false, the internal environment of planning doesnot include economic, political and competitive forces that will shape the future.
9. false, the external environment planning does not include quality and quantity of talent, the organizational culture, and the talent pipeline and leadership bench strength.
10. True, organizational value consist of the shared values, beliefs, that give member of an organization meaning nad provide them with rules of behaviour.
11. True, yes higher unemployment rates usually mean more dissatisfied employees in the workforce.
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