CASE: ADP a comprehensive global provider of cloud-based Human Capital Managemen
ID: 434897 • Letter: C
Question
CASE:
ADP a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise - ADP®, one of the world’s largest providers of business outsourcing and human capital management solutions, serves more than 600,000 businesses of all types and sizes in 100 countries. ADP helps employers increase productivity, improve employee engagement, and meet regulatory and legislative requirements using our solutions for human resources, payroll, talent management, tax, and benefits administration.
ADP has multiple divisions:
Payroll Services
Human Capital Management
Human Resource Management
Talent Management
Benefits Administration
Time and Attendance
HR Business Process Outsourcing
Professional Employer Organization
Retirement Services
Insurance Services
Tax and Compliance
Payment Solutions.
Human Resource Management: ADP has the people, processes and technology to help transform global Human Resources management from an administrative function to a powerful, vital and essential part of a customer’s business.
ADP’s Human Resource Management Administrative and Support Personnel are currently working with 2006 model Dell XPS 410s
ADP wants to upgrade to a Thin Client System with the latest technology and Operating System
This upgrade cannot disrupt operations of the Human Resource Management Division.
What are 3 alternative ways to handle the issue presented?
Which solution would be best?
Explanation / Answer
Answer:
Issue Presented : Explore effectively and efficient way of Human Resource Management in the organization
The three alternative ways to handle the human resource management issue presented are as below:
· In-house management: The one of the approach for management of the human resource in the organization is to have the in-house team of HR department, who manages the HRM related work and activities in the organization. Most of the organizations are executing the human resource management work in house based on their requirements.
· Out sourcing to external core competent service providers: The other alternative way to outsource the human resource management work to the third party, who are expert and having the core competency in human resource management related area and providing their services to various organization in the market like ADP group. This approach will have price setting for the human resources management work and organization can pay to these outsourcing group for their organizational work.
· Partially outsourcing and partially in-house management: The third alternative approach is to partially outsource the human resource management work to third party and partially managing the work in house, so that some of the work can be managed in house based on the routine work requirements and some of the specialized work can be outsourced to external core competent vendors/suppliers.
Best Solution: Partially outsourcing and partially in-house management approach is the best alternative as it provides the opportunities to get the complex work done by external agencies and simple work can be carried out in house of the organization so that it provides better option for managing the organizational requirements. Parallel the organization develops the in house capability for managing the HRM related work and activities.
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