Your plant manager sslo you to share process improvement dats with the shipping
ID: 433803 • Letter: Y
Question
Your plant manager sslo you to share process improvement dats with the shipping department. You prepare a report with date on shipments containing defective, broken, or otherwise unusable produdts What metrio are you reporting on? O Qunlity O cydle time O customor satisfaction O Cost When the process falls short of meeting a performanoe target. it is an sutomstic signal to take action. True False A BPl team member determines that a partioular action needs to be taken to improve the process's performance What should the team member do? Feel empowered to take action. O Share the information with their immediate supervisor prior to taking action Submit the idea to the project process owner for evaluation O volunteer to lead a new process improvement plan Once pertormance metrics and targets are established, there shouls not be any reason to adjust or revise those meviti and targe: True Process improvements in your retsil store have indluded a more personalizes service role for your employees When giving store patrons their receipts expeniences with the cashiers now highlight a website URL and ask that patrons rate their e service associate who assisted them, What metric are you hoping to receive data on? Cycie tine Customer satisfaction CestExplanation / Answer
Quality. These are external factors of quality.
True. Corrective action needs to be taken if the process fails to reach desired performance.
Submit the idea to the project process owner for evaluation.
False. Performance measure and targets can be dynamic depending on the business environment.
Customer satisfaction.
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