QUESTION 1 One significant difference between health care and other industries a

Question

QUESTION 1

One significant difference between health care and other industries at large is:

All aspects of health care require more educated employees than all other businesses.

All health care deals with its customers face-to-face; all non-health business deals with customers only remotely.

There are no useful skills or occupations that can cross from health care to non-health business.

Health care is subject to more external regulation than the majority of other businesses.

2 points   

QUESTION 2

A manager should prepare to interview a prospective employee by?

Assembling a group of supervisors who will be part of the interview process

Creating a job description shortly before the interview

Checking all references before the interview

Reviewing the job description and employment application prior to meeting with the candidate

2 points   

QUESTION 3

Employers tend to make which of the following mistake when interviewing perspective candidates for employment?

Inquiring about past achievements and accomplishments at work

Asking too many questions that the person can easily answer with a “yes” or “no” response

Asking individuals questions about their work styles

Asking candidates to describe previous relationships with supervisors

2 points   

QUESTION 4

What does misconduct in the workplace involve?

Actions or behaviors that violate the rules and regulations of an organization

Failure on the part of employees to report inappropriate behaviors to upper management

Refusing to carry out actions that an employee considers personally unethical

The questioning of a supervisor’s decision making

2 points   

QUESTION 5

What are some factors that tend to waste time and make supervisors less effective?

Supervising a large staff and having to cover several facilities

Dealing with upper management, co-workers and subordinates

Managing both junior and senior staff members with differing levels of expertise

Telephone calls, paperwork, unscheduled walk-in visits and meetings

2 points   

QUESTION 6

If a supervisor finds himself/herself overwhelmed with pressure and stress, he should do what?

Consult his supervisor and advise him of the problem so that priorities can be set

Schedule indefinite time off so that he can avoid further stress

Seek advise and support from his staff so that they can begin to alleviate the stress

Refuse to take on new work, no matter who it is coming from

2 points   

QUESTION 7

One definition of management is?

The process of getting things done through people

Getting employees to always look out for the bottom line

The ability to lead and still be friends with employees

Motivating workers to work without question or resistance

2 points   

QUESTION 8

Under managed care, the primary care physician:

Is no longer involved in determining what services beyond primary care a patient may access.

Has in most instances been required to become members of group practices.

Has essentially been placed in the role of gatekeeper for the healthcare system, in many instances having to make formal referrals for patients to access certain services.

Is now fulfilling a significantly smaller role than before managed care.

2 points   

QUESTION 9

In improving communication with one’s organizational superior, the supervisor should consider:  

Structuring communications to make it as easy as possible for the boss to respond.

On a regular basis, becoming as visible to the boss as possible.

Regularly supplying the boss with a written list of questions the supervisor would like to have answered.

Making certain that the boss learns of everything transpiring at the department level whether large or small

2 points   

QUESTION 10

According to Maslow, people tend to focus on what types of needs first?

Those that ensure basic survival such as food, water and shelter

Emotional needs that allow us to form bonds to other human beings

Our need to fulfill our ambitions and achieve personal growth

Our need for recognition and a sense of belonging

A.

All aspects of health care require more educated employees than all other businesses.

B.

All health care deals with its customers face-to-face; all non-health business deals with customers only remotely.

C.

There are no useful skills or occupations that can cross from health care to non-health business.

D.

Health care is subject to more external regulation than the majority of other businesses.

Explanation / Answer

1.D because health care follow some regulations to provide service to people

2. D because to conduct an interview, interviewer should know job description and check whether a person meet the requirements or not

3. D because interviewer should not ask about his relationship with previous supervisors, it not required

4. A because as a employee we should behave according to company rules and regulations

5. D because we should plan walk in visits and meetings unnecessarily

6. C because he can manage stress when he follow advise of superiorsuperiors because they have some experience

7. A process of getting things done

8. A

9. A it can useful to understand what happening

10. A because A.H.Maslow explained need hierarchy and according to him we can motivate people by satisfying their needs and basic needs are food, water and shelter

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