A manager for the Golden Bear publishing company found out that you are taking q
ID: 431203 • Letter: A
Question
A manager for the Golden Bear publishing company found out that you are taking quality management. The manager desires to improve her supply chain performance by employing you as a consultant to provide quality improvement training to the supply chain employees. As a result, you now have to create a survey instrument to gauge the effectiveness of your training sessions. Choose four dimensions relative to your quality management training and develop five valid survey items for each dimension. Defend why you feel your survey items are valid.
For your performance dimensions above, develop 5 critical incident survey items for each dimension. Explain how you would demonstrate that these items are reliable
Explanation / Answer
The dimensions of the training and the survey items associated to each dimension are discussed below.
(a) Participant's view of training
( i) Was the training content relevant and balanced,
(ii) Was the exercise useful and easy to grasp.
(iii) Did it address the intended purpose.
(iv) Did the trainer keep up with the learner's pace and style.
(v) What were the takeaways from training.
2. Skill gained through training
(i) Differences in Evaluation Outcomes before and after the training.
(ii) Successful completion of training for all participants.
(iii) Influence on performance KPIs
(iv) Supervisor's feedback
(v) Successful application to the real world issues.
3.Behavioral changes through training
(i) Self assessment through questionnaires.
(ii) Peers' and managers' feedback
(iii) Customer feedback
(iv) On the job observation
(vi) Comparison of performance against KPIs before and after training.
4.Outcomes
(i) Visible results like improved productivity, efficiency and quality of work
(ii) Better customer satisfaction
(iii) Fewer shortcomings and mistakes
(iv) Greater bonding between the teams
(v) Improved business results.
The overall evaluation of the training program can be done in terms of higher productivity, dedication, commitment, interpersonal behavior, customer orientation, enhanced performance, teamwork and morale of the participant. It can also be seen as reduction in negative incidents like quality breach, interpersonal rivalry or spats, customer related issues etc.
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