4. What specific human resource management and human capital indicators suggeste

Question

4. What specific human resource management and human capital indicators suggested that a change was needed in how IBM approached its talent management decisions? If you were an IBM business leader, would you care about improving talent management at IBM? What would be the evidence you would probably be seeing that would cause you to desire an improvement? If you were an HR leader at IBM, why would you care about improving talent management? Are the answers for a non-HR leader and an HR leader the same?  

Explanation / Answer

Answer:

Much before becoming a solid and profitable company in the software industry, IBM was about to collapse totally and become bankrupt. IBM was having all the superior technological support and highly innovative products at their disposal, yet they were underperforming and their business was shrinking day by day. Just at that time, the top management of IBM realized that only possession of highly innovative technology is not going to achieve better results but they will have to look on their human resources also, who make the use of this technology and how to effectively manage them to achieve better results. IBM realized that there is need of improvement in the quality of talent management of it's employees which forms the basic foundation of the company. IBM made right people to do the right work. It started looking for more capable candidates within the organization who could be placed in the work, which is best suited for their qualification, through regular quality and skill assessments and by imparting proper and much needed training to them.

Whether I am an IBM business leader or it's HR leader, I would had definitely cared for improving the talent management. Though their positions and authorities are different in the organization but they thrive to achieve the same goals and objectives. Whenever a business starts losing it's market share inspite of having best available technology and providing best working environment conditions to it's employees, there is an urgent need to have a look at the talent management. The loss in business means that the employees are not giving their 100% in their job, they are not able to handle the situations, and they are not able to cope with the changing market scenario and latest technology. They are distracted of their goals and objectives and they are only enjoying at their work and satisfied with their hefty salaries. Improvement needs to be done in the talent management by completely overhauling the current human resource strategies. A new effective strategic plan needs to be formulated by the management with active involvement and support of all the employees. They should be clearly communicated about their goals and objectives and the decided time frame to achieve the same, about the incentives and penalties they could be awarded with, in case of achievement and non-achievement of goals, by imparting proper training and making them get acquainted with latest technologies.

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