The Recreation and Wellness Intranet Project team is working hard to ensure that

ID: 429996 • Letter: T

Question

The Recreation and Wellness Intranet Project team is working hard to ensure that the new system they develop meets expectations. The team has a detailed scope statement, but the project manager, Tony Prince, wants to make sure they're not forgetting requirements that might affect how people view the quality of the project. He knows that the project's sponsor and other senior managers are most concerned with getting people to use the system, improve their health, and reduce healthcare costs. Users want the system to be user-friendly, informative, fun to use, and fast.

Assignment - Project Quality Management: 3 Tasks

Develop a list of quality standards or requirements related to meeting the stakeholder expectations described in the Running Case. Also provide a brief description of each requirement. For example, a requirement might be that 90 percent of employees have logged into the system within two weeks after the system rolls out.

Based on the list created, write a summary determining how you will measure progress on meeting the requirements. For example, you might have employees log into the system as part of the training program and track who attends the training. You could also build a feature into the system to track usage by user name, department, and other criteria.

Explanation / Answer

Expectations

Requirements

90 percent of employees have logged into the system within 2 weeks after the system rolls out

Reduction in monthly absentee rate from 20%-15% in 6 months of roll out

Reduce the cost of sick leave from $500,000-$300,000 within 6 months of roll out

Increase the monthly # of tasks completed by the user from 3 to 10 within 1 month of roll out.

Increase the percentage of documentation from 30%-70% within 1 month of roll out

Reduce the # of times a user is frustrated with the system from 50%-20% within 2 weeks of roll out

Reduce the average time o complete a task from 5 minutes to 2 minutes within 2 weeks of roll out

Metric: Log in Rate

Formula: # of users that logged in/total number of users

Data Collection: Have employees log into the system as part of the test (training) and track the users that actually did the training. Create a feature where the system will track the user name and the department that they are in.

Metric: Absenteeism Rate

Formula: (Total number of lost absent during the month/# of users) * (# of workday in the month*100)

Data Collection: List of absent employees

Metric: The cost of sick leave

Formula: The difference in the actual sick time before and after program participation *the hourly pay per week.

Data Collection: Hourly Pay Rate

Metric: Percentage of task completed

Formula: # of tasks completed/total tasks

Data Collection: Software to track the tasks…Microsoft Project

Metric: Useful documentation

Formula: # of users that used and rated the documentation/total # of users taken the survey

Data Collection: Survey of the usefulness of the documentation given.

Metric: Percent of times a user expresses frustration

Formula: # of times a user expresses frustration/total # of users observed

Data Collection: Users observed while using the system