4. Basic types of operational plans (Connect, Perform) Use your knowledge of ope

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4. Basic types of operational plans (Connect, Perform) Use your knowledge of operational plans to answer the following questions. An operational plan provides a detailed road map of the steps necessary to achieve operational goals (sometimes referred to as objectives). Although there are many specific types of operational plans, they can be broadly characterized as either single-use plans or standing plans. A is designed to be used once, while a is designed to be used repeatedly single-use plan For each of the following examples, identify whether it refle an or a standing plan standing plan Single-Use Plan Standing Plan Example Procedures for responding to customer complaints The entry on your to-do list to "buy a cake for Susan's going away party" An annual budget A policy that states that all returns will be accepted, regardless of where they were purchased You are developing a plan to ensure that employees in your department are addressed appropriately when clients are on-site. What type of plan should you create? Standard operating procedure Project Rule Program

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