15. Most issues within an organization happen A. within the entire iceberg. B. a

Question

15. Most issues within an organization happen
A. within the entire iceberg.
B. at the tip of the iceberg.
C. below the waterline.
D. above the waterline.
16. Which one of the following systems context models provides a "big picture" look at healthcare across a
broad view of different influences on a system?
A. Systems model of organizational accidents
B. Baldrige performance
C. Three core process model
D. Socioecological framework
17. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of
a/an
A. conversion process.
B. input.
C. feedback.
D. output.
End of exam
18. A quality manager asks why medical errors are increasing. By asking this type of question, you can
deduce that she's most likely at which stage?
A. Going below the waterline for changes
B. Using information to identify essential systemic structure
C. Understanding how systemic structure isn't readily available
D. Understanding how systemic structure influences behavior
19. A patient becomes ill after a sponge was left inside him during surgery. This scenario is best classified
as a/an
A. latency.
B. adverse event.
C. error.
D. violation.
20. The interpersonal relationships within hospital departments are examples of _______ structure.
A. organizational
B. systemic
C. intuitive
D. cognitive

Explanation / Answer

15. Most issues within an organization happen

C. below the waterline.

16. Which one of the following systems context models provides a "big picture" look at healthcare across a broad view of different influences on a system?

D. Socioecological framework

17. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of

B. input.

18. A quality manager asks why medical errors are increasing. By asking this type of question, you can

C. Understanding how systemic structure isn't readily available

19. A patient becomes ill after a sponge was left inside him during surgery. This scenario is best classified

C. error.

20. The interpersonal relationships within hospital departments are examples of _______ structure.
A. organizational

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