12. Which one of the following umbrella terms describes methodologies, metrics,

Question

12. Which one of the following umbrella terms describes methodologies, metrics, processes, and systems used? A. Enterprise performance management B. Performance improvement C. Framework implementation D. Process capability

13. A quality committee is reviewing health information data to identify nosocomial infections for a study. In doing so, which step is the committee fulfilling in the Shewhart cycle? A. Act B. Do C. Study/check D. Plan

14. If a manager wants a quick and complete overview of what is happening in the business, the manager could use A. bundled data. B. context reports. C. balanced scorecards. D. enterprise performance management techniques.

15. After listening to the complaints of overworked nurses, a nurse manager reviews schedules and then devises a plan to successfully hire additional staff and provide more days off. In doing so, the manager exhibited critical professional judgment known as A. PDCA. B. critical thinking. C. holding gains. D. performance management.

16. You're a manager observing your team for trends and patterns that reveal issues. In doing so, your behavior falls under which aspect of performance management measures? A. Measurement aim B. Measurement methods C. Testing strategy D. Bias

17. According to the aspects of performance management measures, how can you determine whether a change is or isn't an improvement? A. Determine whether there's a free flow of information B. Generate a hypothesis C. Identify random and assignable variables D. Get feedback about system performance End of exam

18. A nursing manager makes a change in scheduling that creates undue stress on the nurses who work on the weekend. Even though the nursing manager realized this, the manager continues with the same schedule without asking how the changes will affect the upcoming weekend staff. In doing so, the nurse manager made a A. management planning error. B. failure mode analysis. C. prospective analysis. D. management execution error.

19. Those who disagree with a surgeon's decisions but refuse to question the surgeon are an example of a traditional A. organizational context. B. microsystem. C. mental model. D. crew resource management.

20. A manager is reviewing the results of a coding study. In doing so, the manager is probably fulfilling which step in the PDCA cycle? A. Plan B. Study/check C. Act D. Do

Explanation / Answer

Q12) Answer is A) Enterprise performance management

EPM encompasses all the methodologies, processes, metrics and systems used by the firm which are monitored, controlled and managed effectively for improving performance.

Q13) Answer is D) Plan

Plan phase involves reviewing information and identifying any opportunity to change.

Q14) Answer is C) Balanced scorecards

Balanced scorecard provides a complete view of the business performance from 4 different perspectives.

Q15) Answer is A) PDCA

Q16) Answer is C) Testing strategy

Q17) Answer is B) Generate a hypothesis

Q18) Answer is A) management planning error

Q19) Answer is B) microsystem

Q20) Answer is B) Study/check

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