At the airport, TSA screens passengers and carryon luggage before they are allow

Question

At the airport, TSA screens passengers and carryon luggage before they are allowed into the secure area of the airport. The process consists of multiple steps. (1) passenger identification verification; (2) airline ticket verification; (3) separation of carry-on items from the passenger; (4) passenger body scan; (5) carry-on item scan. After these steps the passenger can enter the secure boarding gate area of the airport. Select the choice below that would be the best flow unit and best explanation of why to use it for analysis of this entire system, not just a portion of the system.

A) the luggage, because the bottleneck of the system is the scan of the luggage. There are lines before and after the scanner.

B) the passenger, because the purpose of the TSA screening is to ensure that the passenger is NOT a safety risk

C) the passenger identification process, because of the need to coordinate with the airlines to ensure on-time departures from the gates

D) the passenger, because they are paying for the service

Explanation / Answer

A) The luggage, because the bottleneck of the system is the scan of the luggage. There are lines before and after the scanner.

This option is the best because it can be seen at airport that the luggage scanning section has the bottleneck and it actually slows down the entire security process. It affects much on the passenger. The passengers has to wait much longer just to scan their luggages. The entire process can be faster if there is a provision of scanning the luggage in the entire system and not just in a part of the system.

Hope this helps :)

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