SCENARIO 2: You are an employee at a small organization in a field and career of
ID: 427456 • Letter: S
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SCENARIO 2: You are an employee at a small organization in a field and career of your choice. Your organization recently purchased an expensive piece of equipment - right before your organization lost an important source of funding. Your boss, who's about to go on vacation, has asked you to phone the company that sold you the expensive piece of equipment (as a final sale) and convince the company to give you a refund on the equipment. You know the equipment company representative will be resistant to providing you a refund. Role-play the conversation you will have with the representative. SCENARIO 3: You are an employee in a field of your choice. Your child is sick, and you need to take the day off work. Your boss has given you permission, as long as you are able to persuade your colleague to fill in for you. However, your colleague booked this day off months ago in order to attend his/her child's cdlass field trip, and your colleague has been looking forward to this activity all week. Role-play the conversation you will have with your colleague.Explanation / Answer
Scenario 1 Dialogue:
Me:Hello,Is this ABC organisation.
Representative:Yes,How May I Help You?
Me:Good afternoon Sir/Mam
Re:Good afternoon Sir
Me:I am calling from XYZ Organisation who recently bought an Equipment from you.I am calling on behalf on My boss as he is unavailable.We really appreciate the equipment you provide to us ,But with grief I am informing you that recently our company has met an economic crisis which can lead to our Company's destruction.So I will like to make a request to you to kindly take back your equipment and refund us the money for the same.
Re:We are extremely sorry to hear about this,But it is against our company's policy.
Me:I understand you have policies,But i assure you that the equipment is packed and unused and is in the same condition from the day it arrived and I can promise you that once this crisis is gone We are ready to buy two these equipment since we really like your Product.Our relationship can be long term if you can cooperate this time.
Re:Ok sir,Let me see what I can do and I will inform you accordingly.
Me:Thankyou
Re:ok bye
Scenario 2 dialogue:
Me:Hey buddy,How are you doing?
Colleague:Hey buddy,I am good.
Me:I would like to make request to you,Can you fill in for me today?
Colleague:Sorry Buddy,I have go to field trip to see my kid there.By the way,What happened?
Me:My child is really sick and there is no one to take care ,so i really need to take this day off so that i can take him to the doctor.Can you cancel your plan this time?
Colleague:Ok I understand you have to be there for your kid as I have a kid too, No problem I will tell my wife that i Couldn't make it today.You take care of your kid.
Me:ThankYou so much.I assure you once my kid is fit and fine, I will arrange a picnin for us and our kids.
Colleague:My kid would love that.Ok bye.
Me:Good Bye.
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