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1. CRM stands for ... Consumer Relationship Marketing Customer Relationship Mark

ID: 427065 • Letter: 1

Question

1. CRM stands for ...

Consumer Relationship Marketing

Customer Relationship Marketing

Color Related M&M's

Customer Relationship Management

2.

What does ERP stand for?

Expanse research project

Expanse resource project

Enterprise resource planning

Enterprise research planning

3.

What is not a benefit of ERP?


The incidence of stock outs are also found to have significantly reduced

International studies have estimated that ERP implementation has reduced inventories anywhere from 15 to 35 percent.

Information travels slower to all portions of the company

Diversion of manpower from routine activities to more profitable ones can be more easily projected

4.

What is not a downside or ERP


To buy or design a product that is significantly customizable, is costly

Out of the box software requires the business operate like the software

The customization process is time consuming

Managerial time is available for more productive activities

5.

What is one of the advantages in Supply Chain management?

The Bullwhip effect

Increased inventory investment

CEO information overload

Reduced storage costs

6.

What position in the company needs to have a high performance monitor?


Custodian

Administrative Assistant

Sales Staff

CEO

What position in the company needs to have a high performance audio?


An Accountant

A Mechanic in a noisy shop

An Audio Engineer

CEO

A.

Consumer Relationship Marketing

B.

Customer Relationship Marketing

C.

Color Related M&M's

D.

Customer Relationship Management

Explanation / Answer

1.D. Customer Relationship Management

2.C. Enterprise resource planning

3. D. Diversion of manpower from routine activities to more profitable ones can be more easily projected, as it’s the benefit of mining enterprise solutions.

4.D. Managerial time is available for more productive activities

5.D. Reduced storage costs

6. B. Administrative Assistant, as he/she has to spend most of the time on the monitor and manage works.

7.A. An Accountant, so that he doesn’t miss any digit or transaction details.