After a 20-minute interactive lecture on basic selling skills, the trainer asks

Question

After a 20-minute interactive lecture on basic selling skills, the trainer asks two of the participants to simulate an interaction between a salesperson and a customer. This training exercise is an example of a _______ role-play.

What is a commonly ignored area in on-the-job training (OJT) programs?

   D. Preparation

Elena is using a computer-based training program that interprets her responses and provides her with specific, customized training to address the problems and difficulties she encounters. Which type of electronic training program is she using?

After a 20-minute interactive lecture on basic selling skills, the trainer asks two of the participants to simulate an interaction between a salesperson and a customer. This training exercise is an example of a _______ role-play.

        A. single    B. structured    C. role rotation    D. multiple

What is a commonly ignored area in on-the-job training (OJT) programs?

        A. Questioning    B. Telling    C. Demonstrating

   D. Preparation

Elena is using a computer-based training program that interprets her responses and provides her with specific, customized training to address the problems and difficulties she encounters. Which type of electronic training program is she using?

        A. Behavioral monitoring    B. Programmed instruction    C. Interactive mentoring    D. Intelligent tutoring system

Explanation / Answer

Q1)

B. structured

It is a structured role play because they are already on skills needed in those roles and they have to exhibit the same based on their learning.

Q2)

A. Questioning

Q3)

C. Interactive mentoring

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