. Lenny’s Boat Rentals rents boats by the hour to the community and tourists at
ID: 426897 • Letter: #
Question
. Lenny’s Boat Rentals rents boats by the hour to the community and tourists at Lake Macquarie. When a boat is rented, the customer fills out a paper form, providing their personal details. They are required to pay for their hire in cash, and also leave a $100 refundable deposit as security against theft or damage. For added security, staff at Lenny’s Boat Rentals take a photocopy of the customer’s drivers license. Maintaining and storing paper files is causing logistical issues, so a management decision has been made to transition the process to a paperless system. In the space below, provide an AS-IS and TO-BE model for the paperless boat hire process.
Explanation / Answer
A paperless boat hire process canbe done with the use of software . Online kiosks can be be arranged where people can fill intheir details ,scan their driving license and the system will capture their picture. Finally they can pay using card system and take the boat. Even during return and collection of refund they can scan their ticket and get refund. This system saves time and also reduces usage of paper which was a problem for the business.
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