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Bookshelf Online Funda... Ip Paste gle Images HP - See What's Hot @ Wildlangent Games Clipboard On visiting one of Carter Cleaning Company's stores, Jennifer was surprised to be taken aside by a long-term Carter employee, who met her as she was parking her car. "Murray (the store manager) told me I was suspended for two days without pay because I came in late last Thursday," said (1 n George. "I'm really upset, but around here the store manager's word seems to be law, and it sometimes seems like the only way anyone can file d Collectivea grievance is by meeting you or your father like this in the parking lot." Jennifer was very disturbed (1) by this revelation and promised the employee she would look into it and discuss the situation with her father. In the car heading back to headquarters she began mulling over what Carter Cleaning Company's alternatives might be. Collective Questions ollective 13-22 Do you think it is important for Carter Cleaning Company to have a formal grievance process? Why or why not? 13-23. Based on what you know about the Carter Cleaning Company, outline the steps in what you think would be the ideal grievance process for this company 13-24 In addition to the nrievance ge Base experience on our website. By using our licy Accept& Clest

Explanation / Answer

13-22.There should always be a formal grievance channelling procedure in place for any company and not just the Carter Cleaning Company.

An organization that deals with front line work force, like here in this example, a store where multiple workers those are not as educated or formally trained on the downstream impacts on a Business, for their practices and conducts. Especially in such Business Units, there should be structured grievance handling tool implemented in order to have the employees know exact point of contacts to reach out to in case of any issues or mishaps , or even the any other problems to be addressed to.

Like, in this case, there is a growing misunderstanding between the employer and employee where the verbal statements of the manager are hurting the employee on emotional ground and is being received in an offensive way, thereby lowering the morale and motivation. This can directly impact and result into the employee’s separation with the org soon enough.

Thus to appeal to the lower level employees who are not as educated of the HR guidelines, its important to have everything documented and implemented so that there is no room of any employee to perceive that he is being warned out of biasedness.

13-23 Being a store, the Carter Cleaning Company mainly deals with day in day out footfalls. Thus maintaining a register or log of issues that would contain all the issues broadly categorized as Manager to employee, Employee to Manager. In store slike these, there are limited no.of heads working and within reach and count of the management. Hence, there can also be a weekly talk session conducted which would help in making transparency built and all the bottling up issues can be brought on the table in this forum. There can also be a concept of anonymous drop box running, which would give space to the employees to address their issues without the fear of being recognized and treat unequally

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