Paraphrase needed (similar word count) Objective Customer Reservation System (CR
ID: 423500 • Letter: P
Question
Paraphrase needed (similar word count)
Objective
Customer Reservation System (CRS): This system allowed for storing, retrieving data and conducting transactions. This system created by airlines. AirAsia used this efficient system to allow users to access and check seating availability, flight schedules, airline fare, booking reservations and generating tickets. Therefore, all the information will not be missed.
Enterprise Resource Planning (ERP): Its function is to integrate the data from different functional areas of a business, such areas as planning, manufacturing, order entry, inventory management and many more. AirAsia uses ERP system to capture daily operation's transactions, manage its supply chain, and also helping to save its daily operational costs as well as to increase the operational performance to become more efficient.
Advanced Planning and Scheduling (APS): This system used for supply chain planning in the sense that it uses information from ERP for planning and scheduling operations. APS also used to track costs based on activities in the production of manufactured goods.
Benefits
Customer Relationship Management (CRM)
A good CRM is important for AirAsia to success in airline industry. With CRM, AirAsia's staff will easily understand and satisfy customer's needs and wants. The benefits of CRM are such as:
(i) Reduce Operating Costs
Using the CRM system, the work and activities undertaken by AirAsia will become more systematic and coordinated. This will help AirAsia to eliminate waste of money, such as the use of web or e-mail to handle customer questions or concerns some non-call center AirAsia. This leads to reduced labor costs and business operations will be more effective and efficient. CRM also can help AirAsia to organize customer communications if AirAsia facing difficulties, such as struggles to maintain multiple mailing lists for different groups of customers.
(ii) Development of Better Relations with Customers
Using CRM helps AirAsia to develop relationships with their customers. CRM system provides a reliable source to deal with AirAsia in sales, marketing, and services to optimize the results, customer satisfaction, and customer retention. The benefits of using CRM is because this system provides better service to customers. For example, on the first page of the Website AirAsia, which has stated that the member login button and this proves that AirAsia has always set their customers as a priority in all considerations. Benefits of becoming a member of the AirAsia is the information provided to customers will always be one step ahead of the others (ie. Hotel reservations promotion, news updates, etc.). All customer specific data is completely secure and private covered from AirAsia.
Enterprise Resource Planning (ERP) System
There are many different benefits and reasons why AirAsia choose and deploy ERP systems. These are as follow:
(i) Help reduce operating costs
ERP systems enable AirAsia to help reduce operating costs and it is useful when running an analysis AirAsia companies. The main benefits of ERP enhanced coordination process AirAsia into one streamlined process where all information can be accessed across departments through a single enterprise wide information network. An additional benefit of implementing ERP system reduced operating costs, such as lower costs of production, marketing, inventory control, and help desk support.
(ii) Facilitate Day-to-Day Management:
Facilitate management of daily activities also one of the benefits of ERP systems. In promoting the establishment of backbone data warehouses. The implementation of the ERP system, allowing employees to access real-time information and help with research, decision-making and management control. In addition, it can also perform the activity-based costing and help AirAsia to track actual costs of activities.
Advanced Planning and Scheduling (APS)
There are certain benefits which can be found in APS system. These are as follow:
(i) Visibility Across The Whole Supply Chain:
The benefit of using APS system is visibility across the whole supply chain. The supply chain management system will ensure each party, (ie. suppliers and customers) works together in integration in terms of cross-functional scheduling and planning. So that AisAsia will have better connectivity across the supply chain.
(ii) Optimizing profit management:
The most influential factor in the strategy of AirAsia is the price, this is because the airlines that compete in the low-cost market. Trend analysis also benefited in the APS system designed to maximized revenue AirAsia with system pricing strategy and optimizing existing YMS. On the other hand, operating costs will be reduced by AirAsia APS system using YMS system to generate information to improve AirAsia plans and schedules for the required facilities. YMS system integrated into the APS system which ensures optimization of profits.
Explanation / Answer
Customer Reservation System (CRS): This system helped in storing , recovering information and carrying out transactions. This was made by the airline itself. AirAsia utilized this effective framework to enable clients to access and check seating accessibility, flight plans, carrier admission, booking reservations and for producing the tickets. In this way, all the data was in a single location and wont be missed.
Enterprise Resource Planning (ERP): Its capacity is to incorporate the information from various functional areas of territories of a business, such regions as marketing, planning, forecasting, stock administration and others. AirAsia utilizes ERP framework to monitor every day task's exchanges, deal with its inventory network, and furthermore enhance to reduce its day by day operational expenses and in addition make it more cost eficient.
(APS): This framework is utilized for planning as in it utilizes data from ERP for arranging and planning tasks. APS is additionally used to track costs in all steps involved in the case of manufactured products.
Advantages
Customer Relationship Management (CRM)
A decent CRM is essential for AirAsia to achieve success in airline industry. With CRM, AirAsia's staff is able to effectively comprehend and fulfill client's needs and wants. The advantages of CRM are, for example,
(I) Reduced Operating Costs
Utilizing the CRM framework, the work and exercises attempted via AirAsia turn out to be more methodical and well composed. This will assist AirAsia by eliminating misuse of cash, for example, the utilization of web or email to deal with client inquiries or concerns.This leads to lessened work expenses and business activities will be more compelling and proficient. CRM likewise can assist AirAsia with organizing client correspondences if AirAsia is confronted with challenges, for example, battles to keep up various mailing records for various groups of clients.
(ii) Development of Better Relations with Customers
Utilizing CRM encourages AirAsia to create associations with their clients. CRM framework furnishes a dependable source to manage AirAsia in deals, promoting, and administrations to enhance the outcomes, consumer loyalty, and client maintenance. The advantages of utilizing CRM is on account of this framework gives better administration to clients. For instance, on the principal page of the Website AirAsia, which has expressed that the part login catch and this demonstrates AirAsia has constantly set their clients as a need in all contemplations. Advantages of turning into an individual from the AirAsia is the data gave to clients will dependably be one stage in front of the others (ie. Inn reservations advancement, news refreshes, and so on.). All client particular information is totally secure and private secured from AirAsia.
Undertaking Resource Planning (ERP) System
There are various advantages and reasons why AirAsia pick and send ERP frameworks. These are:
(I) Help diminish working expenses
ERP frameworks empower AirAsia to help diminish working expenses and it is valuable when running an examination AirAsia organizations. The fundamental advantages of ERP improved coordination process AirAsia into one streamlined process where all data can be gotten to crosswise over divisions through a solitary endeavor wide data arrange. An extra advantage of actualizing ERP framework lessened working costs, for example, bring down expenses of generation, advertising, stock control, and help work area bolster.
(ii) Facilitate Day-to-Day Management:
Encourage administration of every day exercises additionally one of the advantages of ERP frameworks. In advancing the foundation of spine information distribution centers. The usage of the ERP framework, enabling representatives to get to continuous data and help with look into, basic leadership and administration control. Moreover, it can likewise play out the action based costing and help AirAsia to track genuine expenses of exercises.
Arrangement ahead of time and Scheduling (APS)
There are sure advantages which can be found in APS framework. These are:
(I) Visibility Across The Whole Supply Chain:
The advantage of utilizing APS framework is perceivability over the entire inventory network. The store network administration framework will guarantee each gathering, (ie. providers and clients) cooperates in coordination as far as cross-utilitarian booking and arranging. With the goal that AisAsia will have better network over the production network.
(ii) Optimizing benefit administration:
The most compelling component in the methodology of AirAsia is the value, this is on account of the carriers that contend in the minimal effort showcase. Pattern investigation additionally profited in the APS framework intended to expand income AirAsia with framework valuing system and upgrading existing YMS. Then again, working expenses will be decreased via AirAsia APS framework utilizing YMS framework to create data to enhance AirAsia designs and calendars for the required offices. YMS framework coordinated into the APS framework which guarantees advancement of benefits.
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