Question 2 After documenting all of the activities and data about the current pr

Question

Question 2

After documenting all of the activities and data about the current process, the “as is” process needs to be mapped out on a ___________________.

flipchart

GANTT chart

flowchart

PERT chart

1 points

Question 3

Flowcharts use different symbols to represent activities, decision points, workflows, and delays.

True

False

1 points

Question 4

What is the purpose of a macro flowchart?

Mapping the organizational chart from CEO to temporary workers.

Mapping the process’s steps, roles, and activities.

Mapping the process’s task-directing instructions.

Mapping the process’s critical elements.

1 points

Question 5

What is the purpose of a functional activity flowchart?

Mapping the organizational chart from CEO to temporary workers.

Mapping the process’s steps, roles, and activities.

Mapping the process’s practical use.

Mapping the process’s critical elements.

1 points

Question 6

How is the difference between a macro flowchart and a functional activity flowchart best described below?

Function vs. form.

Small scale vs. large scale.

Overview vs. detailed view.

Microscope vs. telescope.

1 points

Question 7

When examining a process flowchart for problems, which of the questions below would not be one to consider?

Which parts of the process seem to flow the quickest?

Which points are process breakdowns or delays?

Which parts generate low-quality outcomes?

Which points are typically frustrating for people?

1 points

Question 8

How do you know who is a stakeholder in a business process?

The person works with or in that process.

The person is affected by the process.

The person cares about the process.

All of these would be stakeholders.

1 points

Question 9

Why would interviewing other companies—benchmarking—be beneficial to a BPI team’s work?

To learn trade secrets of the competition.

To brainstorm additional ideas for improving the problematic process.

To create possible employment opportunities for team members.

To propose collaborative solutions for common industry problems.

1 points

Question 10

Benchmarking only your organization’s direct competition is advised when redesigning a problematic process.

True

False

flipchart

GANTT chart

flowchart

PERT chart

Explanation / Answer

Answer is Flow chart

Reason-the As Is process is mapped using a Flow chart which is a logical graphical representation of the as if process.

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the answer is TRUE

Reason-it uses symbols workflows decison points and delays to represent the activitie in a graphical manner.

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Answer is Mapping the process’s critical elements.

reason-A macro flowchart is used to provide the overall view of the process showing the critical elements.

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answe is Mapping the process’s steps, roles, and activities.

reason-these flow charts are used to who does what and when it is done

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