Question 1 A business process… is the set of steps a business performs to create

Question

Question 1

A business process…

is the set of steps a business performs to create value for customers.

consists of inputs, activities, and outputs.

can be found in every company.

Both a. and b. are correct.

All of the above are correct.

1 points

Question 2

Business processes create valuable outputs by bringing these 3 important pieces/components together. What are they?

inputs, activities, and outputs

people, technology, and information

mission, vision, and strategy

managers, employees, and customers

1 points

Question 3

An informal process is ________ , whereas a formal process is _________.

based on rules, based on situations

popular, unpopular

unwritten, documented

official, unofficial

1 points

Question 4

When solutions to problems in an organization do not seem to work, and the same problems continue, what does the Harvard text recommend doing?

Look for an individual or group of individuals to blame for the problems.

Upgrade the company’s technology infrastructure.

Benchmark best practices of the competition.

Examine the processes for flaws that are causing the problem.

1 points

Question 5

A process mindset adds value to an organization through continual review of processes in order to improve their quality.

True

False

1 points

Question 6

Which of the following descriptions about business process improvement (BPI) or business process management (BPM) is not
correct?

It is a set of disciplined approaches and tools that managers use to enhance company performance.

It focuses on changing processes to improve their effectiveness.

It can be used in a pieced together, sporadic way.

It involves process mapping and performance tracking.

1 points

Question 7

In the book, Six Sigma, Total Quality Management, ISO 9000, and Business Process Reengineering are referred to as examples of:

industry buzzwords.

large-scale process improvement programs.

government-mandated regulations for large organizations.

course titles at different universities.

1 points

Question 8

What events might trigger a BPI effort?

Inefficiencies.

Performance problems.

Changes in the business landscape.

All of the above are possible triggers for a BPI effort.

1 points

Question 9

Match the phases of the BPI process with its definition.

Acquire resources

Redesign

Implement

Plan

Continually improve

Analyze

examining chosen process closely

selecting business process and defining the scope for improvement

carrying out planned change

evaluating, reevaluating, and refining process effectiveness

obtaining requirements needed in change process

determining desired changes to selected process

1 points

Question 10

Put the six phases of the BPI process in the correct order.

-1.2.3.4.5.6.

Plan

-1.2.3.4.5.6.

Redesign

-1.2.3.4.5.6.

Analyze

-1.2.3.4.5.6.

Implement

-1.2.3.4.5.6.

Continually improve

-1.2.3.4.5.6.

Acquire resources

is the set of steps a business performs to create value for customers.

consists of inputs, activities, and outputs.

can be found in every company.

Both a. and b. are correct.

All of the above are correct.

Explanation / Answer

Question 1 - A business process creates value for customers and the detailed flow follows inputs, steps (activities) and a result (output). These are found in all companies but not necessary all. Hence correct option - Both a & b

Q 2 - The answer is B. In a business process, various steps are accomplished by people at different steps leveraging technology and information passed on during the process flow.

Q3 - Formal signifies an official way of doing things whereas informal is an unofficial way of getting work done. The official ways are well documented and the informal way is not a standard procedure and depends on person to person. Hence correct answer is C. Informal process is unwritten and formal one is documented.

Q4 - The Harvard text recommends - Examining the processes for flaws that are causing the problem before taking any corrective steps or course of action such as benchmarking competition or upgrading current infrastructure.

Note - Responded to 4 Q's as per Expert answering guidelines.

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