Which old adage or truism best describes the detect signs of trouble stage of pr

Question

Which old adage or truism best

describes the detect signs of trouble stage of process improvement planning?

“If it ain’t broke, don’t fix it.”

“Where there’s smoke, there’s fire.”

“A job worth doing is worth doing well.”

“As sure as death and taxes.”

1 points

Question 2

In selecting a process to improve when it is apparent that several processes are problematic, which of the following actions would help you decide on the process to address first?

Identifying the one that causes your customers the most problems.

Identifying the “low hanging fruit” or the process that could be easily changed.

Identifying the one that will be inexpensive to fix for the beneficial impact it will have.

All of these actions would help in the selecting the problem process to address first.

1 points

Question 3

A BPI project’s scope refers to its:

extent of activity.

viewing tool.

timeline of activity.

preferred mouthwash.

1 points

Question 4

When planning a BPI, it is not important to connect the BPI effort to the overall organizational goals and stakeholder needs.

True

False

1 points

Question 5

Which role on a BPI team is important in that the individual can “play devil’s advocate” by constructively and productively challenging ideas?

Project manager.

Process owner.

Process user.

Skeptic.

Facilitator.

1 points

Question 6

This BPI team member is an individual from the trenches so-to-speak—someone who works with the process on a day-to-day basis. Which role is this?

Project manager.

Process owner.

Process user.

Skeptic.

Facilitator.

1 points

Question 7

On the BPI team, which role serves as the project team leader?

Project manager.

Process owner.

Process user.

Skeptic.

Facilitator.

1 points

Question 8

This BPI team role is needed for extensive projects requiring long-term and in-depth team interactions and leadership.

Project manager.

Process owner.

Process user.

Skeptic.

Facilitator.

1 points

Question 9

Which of the BPI team roles below require an individual to have a continual process improvement mindset and the ability to utilize metrics to track process improvement?

Project manager.

Process owner.

Process user.

Skeptic.

Facilitator.

1 points

Question 10

What is the primary reason for establishing ground rules for a BPI team?

To pressure team members with slacking tendencies off of the team from the beginning.

To establish meeting schedules, team member roles and responsibilities, information sharing procedures, and conflict resolution procedures.

To approach the BPI with a divide and conquer mentality.

To micromanage the BPI with an accountability system external to the team.

“If it ain’t broke, don’t fix it.”

“Where there’s smoke, there’s fire.”

“A job worth doing is worth doing well.”

“As sure as death and taxes.”

Explanation / Answer

Question 1. "Where there's smoke, there's fire"

Question 2. All of these actions would help in the selecting the problem process to address first.

Question 3. extent of activity

Question 4. False

For BPI planning, it is important to connect the BPI effort to overall organizational goals and stakeholder needs for it to be successful.

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