Question 1 During the redesign phase of BPI, the project team needs to refer bac

Question

Question 1

During the redesign phase of BPI, the project team needs to refer back to the current (“as is”) process flowchart to aid in brainstorming new ways to make the process better.

True

False

1 points

Question 2

Brainstorming ways to exceed customer expectations, cut costs, and reduce cycle time relate to improving the process’s performance.

True

False

1 points

Question 3

Part of brainstorming a better process includes developing performance metrics for customer satisfaction, quality, cost, and cycle time.

True

False

1 points

Question 4

The Harvard book gives two main reasons for having the BPI team test out the process improvement ideas in the redesign phase? What are those reasons?

Team members will enjoy role playing the idea scenarios.

The affected employees will need the extra practice before implementing the changes.

The team can make corrections while still in the design phase, which will be easier and less expensive.

Testing may show previously unidentified glitches in the process.

Both a. and b.

Both c. and d.

1 points

Question 5

Another concern in process redesign is how the new process impacts the company’s structures, employees, customers, and systems, also referred to as __________________.

organizational aspects

organizational checklists

organizational implications

organizational metrics

1 points

Question 6

The BPI team needs to present a detailed revised activity flowchart including tasks and titles/employee names when seeking feedback and ideas from the new process’s stakeholders.

True

False

1 points

Question 7

One way to build support for the new process is to invite stakeholder feedback and contributions.

True

False

1 points

Question 8

Which one of the questions below would not
be one to ask the new process’s stakeholders when refining the process?

“Where do you see potential issues arising in this proposed process?”

“What suggestions would you offer to improve the process’s effectiveness at achieving the project goals?”

“In your opinion, have we missed something that’s important? If so, what is it?”

“How do you like the role we have assigned you in the new process?”

1 points

Question 9

When redesigning a process, it is important to examine the logic in the current sequence of steps and consider whether rearranging the steps would be more efficient.

True

False

1 points

Question 10

A way to identify potential bottlenecks in a current process is to increase the speed at which the process is performed while decreasing the number of inputs flowing through it.

True

False

Team members will enjoy role playing the idea scenarios.

The affected employees will need the extra practice before implementing the changes.

The team can make corrections while still in the design phase, which will be easier and less expensive.

Testing may show previously unidentified glitches in the process.

Both a. and b.

Both c. and d.

Explanation / Answer

1. False

It is not necessary torefer the existing process, because there could be something completely different process which would significantly improve the process.

2. True

Brainstorming ways to exceed customer expectations, cut costs, and reduce cycle time are all part of process improvement.

3. False,

Brainstorming process does not include developing performance metrics for customer satisfaction, quality, cost, and cycle time. It is an important step but not part of brainstorming

4. Both c. and d.

testing in redesign or design phase helps to cut costs and save time incase there is an error. The team can make corrections while still in the design phase, which will be easier and less expensive. Testing may show previously unidentified glitches in the process.

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