HSBC Customer Facing Talent Screener: Page 14 of 16 It has been a very busy week
ID: 421494 • Letter: H
Question
HSBC Customer Facing Talent Screener: Page 14 of 16 It has been a very busy week and you have had many meetings scheduled today with customers. You are finishing the last few administration tasks before you leave when you remember that your manager spoke to you this morning to tell you that one of your colleagues was off sick today. They asked you to take responsibility for one of their tasks, which involved researching an upcoming meeting topic on HSBC's international strategy. This topic will be discussed as part of a series of knowledge sharing sessions designed to broaden the team's understanding of the wider business. You told your manager that you would look into it by the end of the day, however as you have been so busy you have not yet done this. There is not much time left before close of business and you know that your colleague will be back at work tomorrow Most Least Effective Explain to your manager why you have been unable to do the task yet and ask for their advice on next steps so you can ensure you meet their expectations. Focus on your outstanding administration tasks and leave your colleague's work until tomorrow when you know they will be back. Research as much of the upcoming meeting topic as you can in the time manager know what is still outstanding at the end of the day you have left available and let your NextExplanation / Answer
Most effective: Research as much of the upcoming meeting topic as you can in the time you have left available and let your manager know what is still outstanding at the end of the day
Reason: In my opinion this is the most effective way so that you keep up your promise by working by the end of the day and also inform the manager the outstanding once so that the collegue can continue it the next day.
The second most efective would be explain to your manager why you have been unable to do task yet and ask for their advice on next steps so you can ensure you meet their expectation
Reason: This is also an effective way that you keep the manager informed about the situation and ask him for next steps.
Least effective: Focus on your outstanding administration tasks and leave your collegues work until tomorrow when you know they will be back
Reason: This is the most irresponsible way wherein you have agreed a complete a task and then not even having the courtesy to inform the manager on the status of the same.
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