18) Before selecting a supplier as a partner, a customer should do which of the

Question

18) Before selecting a supplier as a partner, a customer should do which of the following first? A)Conduct supplier surveys. (B) Define its own needs. (C) Determine which suppliers are industry leaders. (D) Get feedback from employees about how various suppliers are performing. 1) Lead time is the same thing as cycle time. 2) Implementing lean manufacturing will require huge investments in capital. 3) We should offer quantity discounts to our customers. 4) Lean manufacturing only works in high production environments. X 5) Implementing lean manufacturing means everyone will have to work harder 6) Production cells should be configured for flexible demand. 7) Lean manufacturing techniques apply to accounts payable and payroll. 8) Top management needs to be involved with the implementationof a pilot cell. 9) Once 5S is done, we can claim to have implemented Lean Manufacturing. 10) Lot size should continually be decreased with a goal of one piece. X 11) Set-up is all activity performed on a change over while the machine is idle. 12) It is OK to increase external set up time. 13) It is usually more cost-effective to find new customers than to keep current ones. 14) It is usually more cost-effective to find new customers than to keep current ones. 15) Many health care providers are adapting quality management practices as a means of improving performance and lowering costs.? 16) A university's faculty is an example of an output of the higher education production system. A 17) To exceed customer expectations, a company must generally concentrate on conforming to specifications. 18) Inspection was the primary means of quality control during the first half of the twentieth century. 19) Productivity compares the amount of output achieved per unit of input. 20) The purchasing depart can help a firm achieve quality by providing quality improvement training to suppliers 21) Quality improvement practices have not been successfully applied to education. 22) Unexpected satisfaction occurs when actual quality exceeds expected quality Question (3): Answer the following Questions: - What is the meaning of Quality? 2- What are Quality Costs? 3- What are the main components of Quality Costs? 4- What is TQM? 5- What is Lean Manufacturing? 6- Why develop new Products? 7- Sketch the Product Life Cycle 8- Explain the Design process /Development stages

Explanation / Answer

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1. Quality can be defined as the ability of a product or a service to be able to satisfy the needs of a customer adequately, while, being free of any defects that might cause hindrance in its ability to perform its function.

2. Cost of quality can easily be defined as all the related costs which can be linked to the production of a product that does not have the attribute of a 100% quality. It includes 4 types of considerations which are:-

1. Appraisal Costs

2. Prevention Costs

3. Internal Failure Costs

4. External Failure Costs

3. The main components of cost of quality are:-

1. Appraisal Costs: the cost of developing the product which includes testing and inspection etc.

2. Prevention Costs: cost in identifying the defects and preventing the defects from causing any functional problem to the product.

3. Internal Failure Costs: cost in any failures that occur due to internal failures, such as, scraps, repair and reworks.

4. External Failure Costs: the cost that is passed on externally like customer goodwill, warranty replacements as well as repair and handling procedures.

4. TQM can be referred to as the philosophy where the direction that is followed represents the satisfaction of the customer in an effort to promote effective changes in the cultural environment to incorporate improvement of the various aspects as well as the processes of the organization. All the changes made in this regard can be covered in total quality management.

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