The process for renewing a driver\'s license at the Archer County Courthouse is
ID: 419545 • Letter: T
Question
The process for renewing a driver's license at the Archer County Courthouse is as follows. First, the clerk fills out the application; then the clerk takes the driver's picture; and finally a typist enters the info into the computer system and processes the new license. It takes an average of six minutes to fill out an application, two minutes to take a picture, and eight minutes to process the new license. If 37 drivers are to be processed each hour, how many clerks and typists should be hired assuming an 88 percent target utilization rate? Do not round intermediate calculations. Round your answers up to the nearest whole number.
clerks and typists should be hired.
Explanation / Answer
Total Time taken to process 1 application: Time taken (to fill out application + to take a picture + to process new license)
Total time for 1 application: 6 + 2 + 8 = 16 minutes
Target Utilization rate = 87%
100% utilization takes = 16 minutes to process 1 application
88% utilization will take = 16/.88 minutes to process 1 application
No of drivers processed in 1 hour = 60*.88/16
37 drives need to be processed in 1 hour
No clerks needed = (37 * 16) / (60 * .88) = 11.21 = 12
Therefore 12 clerks needed to process 37
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