i «Question 2 of 4 ) Check My Work Employees of an online customer service cente

Question

i «Question 2 of 4 ) Check My Work Employees of an online customer service center answer questions asked by e-mail by the company's customers. Each employee works an 8-hour shift that includes a 30- minute lunch break and two additional 15-minute breaks. The online service center described has started getting approximately 50,000 e-mails every day. The service center currently has 100 employees. The e-mails can be classified in two categories: routine inquiries and custom requests. Employees can answer the routine inquiries by picking pre-specified answers from the database. This process takes only 30 seconds. The custom requests, on the other hand, require drafting specific responses and 2.5 minutes Auurning al themals are routine inguiris, he tsk time for both routine and custom inquiries seconds andseconds respectively seconds, res

Explanation / Answer

First blank: 1500000

Second Blank: 0

Routine Custom TE Total no of emails        50,000 0 TL Time per letter (Sec) 30 150 TE*TL Total time 15,00,000 0.00

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