To download the data file, go to http://wps.prenhall com/chet burton officeproce

Question

To download the data file, go to http://wps.prenhall com/chet burton officeprocedure.8/. Save the file by keying your last name at the beginning of the filename Wednesday, and she will not be in the office on Wednesday afternoon. What should you do? for example, Henderson C1O-OjS 2. Managing a difficult visitor. Recently Mrs. Garson 1. Working for multigls managers. You work for eight has made three appointments with your managet Mr. Stoncy, Each time she has canceled the appoint managers. Yoy make appointments for all of the m ment the day before-once because she was ill, an and record their appointments in separate appoint ment books. Today as you were checking your cal dat, you discovered that Mr. Yates hd requested appointment with Mrs. Robers at 10:30 a.m. time because of bad weather, and the last time because she was too busy to keep the appointment. The las time she canceled the appointment, Mr Stoney aid emphatically, "Do not grant her another appon ment!" This morning Mrs. Garson called requesting another appointment. You told her Mt Stoney could not work in another appointment this week, and he endac an Wednesday. You had entered the appointment in M. Robbins's appointment calendar by mistake Mrs. Roberts has another appointment at 10:30 a.m

Explanation / Answer

1. The appointment holder should be apologised for the mistake made due to similarilty in the names of the managers. The fault should be admitted and a new appointment should be requested in the case. To avoid the repetition of such mistakes, the first and second names of the manager should be written in the appointment register.

2. Apologising for the inconvenience caused due to Mr. Stoney's unavailability, she should be asked if she is comfortable with appointment with a substitute. If she wants an appointment with Mr. Stoney only, she could be asked to wait. She should also be said that due to professional reasons, Mr. Stoney is not available on the phone also. If she has real urgency and seriousness about her issue, she will settle for a substitute.

3. The visitor's urgency can be assessed by asking if he /she is okay if the appointment is made with a sbstitute manager or he /she can wait. On asking it can be said that Mr. harper is unwell for a while and would only be able to honour the appointments when he is OK. There is no need to disclose the nature of illness.

Related Questions

Navigate

• Browse (All)
• Browse T
• Subjects

---

---

Integrity-first tutoring: explanations and feedback only — we do not complete graded work. Learn more.