PLEASE ANSWER ALL THE QUESTIONS PLEASE DO NOT ANSWER A COUPLE OF THEM PLEASE 2.

Question

PLEASE ANSWER ALL THE QUESTIONS

PLEASE DO NOT ANSWER A COUPLE OF THEM PLEASE

2. Where might you be unlikley to encounter a hostile customer? A) Over email B) On vacation C) In person D) Over the telephone People who work in the retail industry rarely ever encounter an angry customer. True or False? OA) True B) False 3. 4. Complete the following scale: Upset Hostile Violent A) Satisfied B) Noncompliant O C) Angry D) Rude 5. Why do customers sometimes become hostile? OA) OB) They are having a bad day Frustrated with your service C) Experienced a faulty product D) All of the above

Explanation / Answer

2) B) On vacation

A hostile customer may be encounter in person, over email or over the telephone.

3) B) False

On the contrary, people in retail industry encounter angry customers quite often

4) C) Angry

5) D) All of the above

6)

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