Please Try to answer all the questions 2. Where might you be unlikley to encount

Question

Please Try to answer all the questions

2. Where might you be unlikley to encounter a hostile customer? A) Over email B) On vacation C) In person D) Over the telephone People who work in the retail industry rarely ever encounter an angry customer. True or False? OA) True B) False 3. 4. Complete the following scale: Upset Hostile Violent A) Satisfied B) Noncompliant O C) Angry D) Rude 5. Why do customers sometimes become hostile? OA) OB) They are having a bad day Frustrated with your service C) Experienced a faulty product D) All of the above

Explanation / Answer

3. False

Retail industry workers also experience lots of hostile custoemrs.

4. C. Angry

Scale :upset angry hostile violent

5. D. All of the above.

Customers can get hostile because of bad services, faulty products or they might just be frustrated bysomething else.

6. True.

There is a great possibility that hostile customers might show signs like staring etc before even speaking

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